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Re: Vida Vacations & Grand Mayan lies (by Richard R.):

Grand Mayan/ Vida is a scam time share company. I am a business man of 0ver 30 year; I am so disappointed that a company is willing to practice such blatant deception, lies and thievery. I purchased 4 registered with 4 vacation fair weeks in the master suits of the Grand Mayan in 2006 for $148,000.00. this was promised to be the best of the best. I purchased the weeks to use for employee bonuses and rewards, while vacationing at a luxury resort in Cancun we were approached by a sales person representing the Grand Mayan resorts, Telling us “come play golf at our Jack Nicolas designed golf course for free, and visit our beautiful resort” While there, I was given a sales pitch about all the wonderful Mayan properties locations. I am from California and have a Factory in Mexico, The Puerto Penasco resort was only 3 hours from my Mexico factory, so wow this will be great for my employees to use. The resort in Riviera Maya where I signed the contract was beautiful, and the sales man said that because Puerto Penasco resort was so close to Arizona and California the plans were to spend over 50 million to make it the best of all the resorts because Americans could drive to the resort. I was told the resort had a 18 hole championship golf course, with plans to build 2 more; indoor pools, spas, restaurants with massive acres of property that were going to be built into the paradise of Mexico. It was going to be so big that they were building their own airport. So I paid for the very best, I wanted only the best ocean view only, any time of the year availability. My wife and I decided to check out the resort, before sending our employees. We purchased special splitting rights, not only splitting the suite into a single room and a Mimi suit, but splitting the week into 4 day, and 3 day vacations. This was going to be perfect for our workers. Drive 3 hours and spend 3 or 4 days at a luxury resort. Doing the math I could split the vacations up and give my employees 64 vacation per year, I was also give 4 Maza packs this was 4 additional weeks a year, I could send my workers to Mazatlán sea garden resort as well. My wife and I drove the 7 hours from Southern California to stay at our newly purchase Luxury Grand Mayan Resort. We were Shocked upon are arrival, the Grand Mayan In Riviera Mayan has large flowing pools, lavish gardens, lovely manicured golf course, many elegant restaurants, large entertainment room, activity’s galore. Lie one, Puerto Penasco was a Grand Resort, My wife and I had just arrived in hell. It was February, the grounds were dead, no green, the golf course was brown all the grass was dead. No heating in the rooms, only the lobby had makeshift patio heaters set up. Barely enough to get warm by. We were hungry, there was no nice restraint only a sandwich shop. The rooms were nothing like the elegant room were sold, the bathrooms had cheap fiberglass shower/tub stalls. The rooms we were shown had travertine showers, large 2 person Jacuzzi, privet dipping pool on the balcony. Not Here, This was a cheap no heat, low class no class dump. The pool was covered with a plastic dome that was all fogged up, you were trapped in a cloud and could not see more than 15 feet, no ocean view here. After waiting what seemed an eternity, we final spoke with a resort manager, explain our horror of the condition of the resort. He mater a factly said “ This is a Mayan Palace, not a Grand Mayan; Our Grand Mayan will be finished in September. I began to let him know very strongly, we drove 7 hours to this hell whole, nothing in you literature or reservation personnel informed us of this. How they could call this a resort is flabbergasting. This was unbelievable; I could not believe I had been coned. But what a slick outfit, they have truly perfected the art of lies and deceit. My wife and I drove home the next day.

When I returned home, I wrote a long letter to Grand myna. I called the customer service number explain my horror, and told them I wanted them to return my money and cancel my contract; they gave me the runaround and told me to send them a letter. I did, No response was ever given. I called again a month later. Same runaround, be patent, the company is not a fraud, they have great resorts and are a strong company. My wife and I decided we needed to do something fast, so we booked a week at the Mayan resort we purchased from in Rivera Mayan. We went there and told the manage about our experience and we wanted out, he said he could not do that that he could only give us credit, for time in CRI exchange. That is what was in the contract I signed. Yes I said but, your company lied about what I was building. No he said they are building what I was sold. 8 years later, lots of money stolen. No Grand Mayan in Puerto Penasco. Now I am forced to spend more money in legal expenses trying to get justice from the Mexican courts. Warning. Warning. Warning. Do not do business with Mayan Resorts, Vida Vacations, or whatever name this criminal enterprise choses to use in the future. It will be the biggest mistake of your life. Hopefully this letter will protect innocent people form this company Richard R. Wheeler