Diamond Resorts reduces owner benefits again!

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Re: Diamond Resorts reduces owner benefits again! (by Java G.):

A person files, either collectively or individually, to get redress for the wrongs committed against them. Not to fight for someone else. If someone wants discovery, then they will need to do that for themselves.

Heck, DRI is responsible for my finger getting slammed in the sliding glass door at Kohl's Ranch in june of '14. They refuse to pay the medical bill. They sent me a form that they will give me back the points used, but won't do anything else. see below.

It was my pleasure to speak with you this morning. Following our conversation, I wanted to reply to your email with an update to your questions and a recap of our conversation for your records.

We received your fax with your claim letter and bills on 09/02/14.

The claims committee has decided to offer to refund the 400 points for your stay as a Gesture of Good Will. Unfortunately, your medical claim has been denied. On 09/09/14 we mailed out a release of all claims for the 400 points to be returned to your account.

We are waiting for you to send us back your signed and notarized release. If you do, we will carry out the points refund. If not, and you are requesting further documentation from our claims committee please send your request to the Risk Management Department:

Diamond Resorts International

10600 West Charleston Boulevard

Las Vegas, NV 89135

Or, if you would like to fax us your request, you can fax it to (702)765-8767 attention Risk Management. This includes the letter you are requesting stating the denial of the medical bill claim.

As I mentioned, your request for a reservation to be made for the dates you requested or to be given enough points that would allow for that reservation to be made has been denied as well. As you do not have sufficient points in 2014 for this request, I would be happy to help you obtain that reservation for next year (subject to availability) or you can use the new Diamond Flexibility member benefit where members can rent one time use points. For valued Club members like yourself you pay for points at a rate of only $.30 per point.

I hope you have found this information helpful. Best Wishes,

these people are asshats.