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Re: Vida Vacations & Grand Mayan lies (by John W.):

Vida Vacations Vidanta Sales Disrespects Their Guests Who Don't Buy

Be prepared for very very RUDE treatment if you don't buy. We spent 5 hours in their sales presentation. It was never very clear to us what exactly it was that they wanted us to buy and how much it would cost. When we finally said to the nice tour guide that we weren't going to buy she summoned over a brutish dimwitted looking guy named Lief who immediately began treating us as the dumbest people he'd ever met. When we finally escaped from Lief we were led off to where we were told that we could collect the gift we'd been promised for attending the 90 minute presentation. Now, in another room, Arnold asks us if we'd take a survey. Sure. He asks how we were treated. We tell him that the tour ladies were very nice but that Lief was extremely rude. With that he calls over Brad and tells him he has to hear this. Brad asks the name of the rude person. We tell him Lief. "Lief," he exclaims. "That guy is causing trouble again."

My wife and I recognize this display as another act. After briefly telling us what an awful person Lief is and how bad Lief is, Brad tells us that he has nothing to do with the unprofessional marketing staff hired by the resort. Then Brad begins his own sells presentation. He tells us that the membership we have in the Unlimited Vacation Club is worthless and garbage, his words. Now he is going to show us something much better than what they showed us upstairs. We're once again presented with a confusing mixture of vacation opportunities. As we question what he is offering us Brad keeps lowering the price of what he's offering. All this time he is acting nice. When he finally realizes that we're not buying what he has he dismisses us quite rudely to "go get your gift."

Our gift by the way was $500 cash in American dollars. So, if you get invited to one of their presentations for a voucher for dinner or some tour. Insist on cash compensation. The ladies who rode back in the van with us hadn't been given any gift at all. They had simply went because they were truly interested in buying another timeshare. They didn't buy because they were as confused as us as to what was being offered. And, of course, when they found out we'd been given $500 cash they were really miffed.

By the way, we are very happy with our membership in the Unlimited Vacation Club. We've used the benefits several times now.