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Re: Dream Travel Condos anyone? (by Carole P.):

Don't try to hid behind Mr, AnthonyA, Marilyn. Don't try to cover up what EVERY member now knows, NOT just steve1251. He is NOT the only one to post about Suitelife being "shady", if you read there are 2 others that posted after him. And not only here. There are negative comments everywhere, INCLUDING directly to Suitelife, who took almost A MONTH to respond to our demands on justifying PRE-maturely asking its members to pay for YOUR mistakes, in dealing with people like Tonya. Your mistakes, meaning NOT having INSURANCE to cover things like this. Don't try to sugar coat Suitelife, because everyone already knows how they are. You tell us why you don't have insurance. Cause it's too costly??? And NOW look where you are. Explain the reason better, I'd like to hear it.

And don't try to cover up Anthony's comment about greener pastures....everyone knows very well what he meant, and now he won't even defend himself on his OWN comment??? Please Marilyn, get wise, Suitelife will try to get money from us, then soon will shut it's doors, and you will be out of a job. Do you really think we will throw him our money with the CHANCE of him "going bankrupt" or just closing his doors???

Oh, and as far as your comment of steve1251 contacting you directly to voice his concerns, well many people did and ALOT did NOT get a response. So now we are. Because Anthony made a mistake on a public forum.

And last but not least, regarding your comment about reading our contract where "rules are to be followed" (your words), how about you read ARTICLE 16:

Article Sixteen - Statements and Payment. Club will mail or e-mail to Member a written invoice for Usage and Club Concierge Fees and/or any other charges at least thirty (30) days prior to the date when such fees shall become due and payable.

30 DAYS Marilyn....we only received 28 days, if i were to believe it was a mass email all at once, sent out on Mar 2, saying due March 30....count them, ONLY 28 DAYS. In your own words, rules are to be followed. So in essence, WE DO NOT HAVE TO PAY THIS SPECIAL ASSESSMENT FEE OF $399 because in OUR CONTRACT YOU HAVE TO GIVE US 30 DAYS....so don't bother with the fee, because WE DO NOT HAVE TO PAY IT. And right now, there is nothing you can do.

That's right Members!! They did NOT give us 30 days as per our contract, so we do NOT have to pay....

marilynv34 wrote:

As a long time employee of Suitelife Vacations and other vacation managers, I would like to deal with the negative comment towards the company. I would like to start off by saying that I started in this industry at the age of 17, I am now 36 years old, and have been happily sending members on their vacations of choice on a daily basis since the inception of the club. With that said, I would like to personally invite Mr. Steven1251 to contact myself directly in regards to his dissatisfaction with the club. I would be happy to go through his account to see when and how he attempted to use our services. Making assumptions and accusations is not going to change the fact that he has a contract where rules are to be followed. I urge him to read through his contract. Just like he expects us to provide him with inventory as I have been making reservations for the past 15 years, we expect him to abide by the rules of the contract.

We have worked with Ms. Williams for many years, she has provided our club with thousands and thousands of travel weeks ranging from Florida to Aruba without any problems. If Steven1251 would take the time to read this whole thread he would see that she has provided many other people with the same type of accommodations.

So again, I invite him to contact me directly so that I can educate him on how our club obtains inventory so that he does not pay rack rates when he travels. Notably, he seems to be the only "member" on this string who has made comments about our club being "shady". If he has a problem with our company, he can speak to us directly, and not hide behind a forum as I have been answering member questions since the year 2000.

In regards to the "Italian" comment, I am not sure what service has anything to do with being Italian. Perhaps there is more to that conversation that was left out.

Lastly, Suitelife Is not going anywhere, the comment referring to Greener Pastures is actually a great comment and in its context of the prior comments, I would like to thank whoever posted that,

In fact greener pastures definition is, “A BETTER LIFE; A MORE PROMISING SITUATION” And that is exactly how Suitelife is continuing with business. Our members who actually travel and understand this industry are the families who stand by us. I will not sugar coat anything as we have had a handful of members who have discussed the situation with us in person had all their questions answered, and they were satisfied.

My name is Marilyn, and I firmly believe and stand by our company. In fact, I just got back from St. Lucia. If you would like to get more details on the resort I stayed at, I will gladly provide it to you so that you can call the resort directly and verify my time there. We also have a telephone number and we are here to answer your questions from 9-5 Monday through Friday as we do with all other members.

Have a Great day.