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Re: Dream Travel Condos anyone? (by Jayne N.):

I noticed in my contract that it states in the Maintenance fees that "said fees shall not increase more than a cumulative average of 5% per year". My fees for 2014 were $265.00 + HST and my fees for 2015 were $295.00 + HST. The percentage increase was more than double of what their contract stipulates....another consumer complaint!

jaynen11 wrote:

I couldn't agree more. Well said Steven.

steven1251 wrote:

I do not believe that here, in Ontario, that the Attorney General can help Suitelife members in the same capacity as in the US. We do, however, have Ontario Consumer Protection that deals with consumer complaints. It may be that Suitelife members can make a legitimate case against Suitelife Vacations Club Inc. The Ontario Consumer Protection Act sets out the various grounds for complaints that can be made against vendors.

In the case of Suitelife, I have heard that the quality of some accommodations does not meet the standard as was described by Suitelife. This could be grounds for a consumer complaint.

In my case, when we signed on initially, we were told that all suites were full apartment style with kitchens. As it turns out, many studio suites are not as described. This could be grounds for a consumer complaint.

Oftentimes, the availability of suites is very limited unless booking many months in advance. One of the selling features of the Suitelife Club was the availability of many unit types all over the world, giving us the impression that we would have no problem finding suitable accommodation where and when we wanted it. As it turns out, after many times trying we have never been able to book a studio apartment or find one available where and when we needed it, and thus Suitelife has turned out to be a huge disappointment. If others have a similar experience, this could also be grounds for a complaint.

And then there is the apparent mismanagement and risk taking with members' money, the assessment fee, and the unconscionable nature of the contract that all Suitelife members entered into. This contract is so excessively one-sided in favour of Suitelife, that members are on the hook for such gross and apparent mismanagement and fiscal irresponsibility that this should be the grounds for complaint on the part of every Suitelife member.

I encourage all Suitelife members to file a complaint with Consumer Protection Ontario, citing the excessively one-sided nature of the contract, it's anti-consumer at its finest, and should never be allowed in the Province of Ontario. Sure, it's fine when a business is managed well and responsibly, but giving hundreds of thousands of dollars to an individual to "secure" bookings many years in advance is nothing short of a recipe for disaster. And to fork all of this money over to someone in such a manner without any form of insurance coverage is downright stupid.

This is all my opinion and shall not be taken as fact.