Original Message:
Re: Anyone have experience with Preston Green or Americap International Corp (by Preston G.):
Dear Forum readers and RedWeek.com Members,
This person was a happy THREE TIME REPEAT renter with our company, loved us, gave us great reviews and thanks.
This year, there was a problem with their two week booking. We worked tirelessly with them to resolve the situation, which, while understandably upset, they have been aggressively combative, cynical, and insulting. They have recently, again, made the process more difficult by altering our refund/adjustment documents, thus making them void and having us have to send them out again, further angering "them" for the delay.
We have agreed to compensate them formally, both verbally, and in writing to the tune of a very handsome settlement of $2000 for their trouble. We are happy to make things right. That is always our policy toward our valued customers. No company would want this to happen or want to disappoint a THREE TIME REPEAT customer.
So context is everything. If they booked with us 3 times, we must have done something right, but now because of the latest trouble, which keep in mind, we are committed to making it right, all of sudden, we are nefarious monsters. Which is simply not true. Being rightly upset and to reasonably complain is one thing, but to try to destroy a company and their workers reputation is simply not fair or right.
They will be taken care of as we have always said from the start. We stand behind our customers 100% of the time and always will. All businesses doing any large volume of transactions has challenges and complaints. It is how they are handled that counts. That is why we are the best in the business and do the volume of business we do with vast numbers of repeat rentals and referrals. We would not be in business as long as we have, if it were not so.
Happy Travels
Vacation Homes Only Beverly Hills, CA