Original Message:
Preston Green / Vacation Homes Only Fraud Warning (by Preston G.):
Dear "danan46"and Forum readers:
While we did have to make some adjustments to this families lodging situation, it was not because of any mistake or Mal-intent on our part. We were trying to accommodate a member of the family with an ADA (Handicapped) unit which we take pride in specializing in. The family had contacted us over the months leading up to their vacation expressing how important it was that they were assigned an ADA compliant unit.
All requests a subject to the resort room assignment managers and they will not guarantee anything. We always work closely with these departments to achieve our goals of making our clients comfortable.
In this situation, the only way we could guarantee the ADA compliant status for their family member was to break the unit up and have the two pieces assigned as close together as possible. We were trying to do the right thing especially in light of their repeated calls to impress upon us how important the ADA compliant unit was. We had to make a hard choice to keep the unit together with no ADA compliant but only "generally handicap accessible" or to have at least one part of the unit be ADA Compliant.
We certainly regret the inconvenience and wanted to do our best and the right thing.
Thank you.
Vacation Homes Only