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Re: Has anyone purchased from Vallart Gardens? (by Randall B.):
I want to impress on others the importance of 'staying strong' with your credit card company. Even though we followed the requirements to cancel our VG contract to the letter, our credit card company still didn't rule in our favor on the first or second appeal. In fact, it wasn't until I provided the documentation (for the third time) and expressed my willingness to take this to mediation/arbitration that they ruled in our favor - and once they did, VG did not contest it.
As much as credit card companies 'love us' and want to 'protect us' from fraud, a significant portion of their revenue comes from vendors as a fee calculated as a percentage of charged transactions. If those transactions are cancelled, so are those fees. Don't lose sight of the need to be vigorous in pressing your case - and be vocal about your willingness to continue that through all available appeals and remedies.