Original Message:
Anyone have experience with Castle Law Group, PC out of Tennessee (by C P.):
Hi Jeff,
I started a process with your firm last June with two cases that I wanted you guys to handle. As a result you took on my cases and we mutually agreed that I would make instalment payments over the span of six month, which was mutually beneficial. Your company was very prompt at sending out the monthly invoice but not well at communicating the status of the cases. Frequently, I withheld payment, and your company was not only quick to respond to my lack of monthly payment but you were prompt to reply to my request of status updates. It took approx three months to dissolve the first contract. With the second contract, I found the same thing happening again, I would withhold payment, only this time I get a call. (even admitting that my case fell through the cracks during a handover. Although I appreciated the honesty, I was surprised with this level of disorganization.). My concerns raised as I got to the last payment and sure enough... I last spoke with someone in Dec. last payment made in Jan. it's now the beginning of May and I still have not heard anything since dec on the status of the second case. I understand that you may be busy but when you are dealing within an industry peppered by deception for profit, you should want to put your clients at ease knowing that they made the right choice and that they will get the service they paid for.
All I ever asked for was for someone to keep me informed. I have an email trail for the last three months with no response. Perhaps I could get an update?
Chrissy