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Re: Has anyone purchased from Vallart Gardens? (by Randall B.):

Amex was somewhat difficult to work with on our dispute with VG as well - we had to resubmit/re-appeal twice before they sided with us (and this was with full explanation and documentation of our prompt cancellation according to the terms of the contract). One of the things that I think helped us was our steadfast signal to them that we would take this through all available channels - including arbitration or litigation. Perhaps the dollar amount in question for you isn't worth the hassle (but given that ours was about $13,000, it was for us), but for others, I would suggest that you make it known that you will exhaust all available remedies in disputing the VG claim.