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Re: Krystal is a big Fraud!! (by Chien W.):

I've got very quick email response from profeco cancún (about 2-3 days) with a very complete legal information about MX time share purchase (what clause is legal what is not) and details of steps to follow to get my money back. They even ask me to alert them about anything "out of place" from my rescission with krystal. You have to sign an official complain form first (available on their web site) explaining your case, attaching (if is applicable) copy of documents. In my case, they were very helpful not only for supportting information, but in "scaring" these people, because as far as I know, profeco can apply a huge fine when they found abusive or ilegal practices from TS developers to consumer. When the sellers phone me several times to tried to "improve" the initial contract, they gave up trying when I told them that I have to cancel the previous one , because my case was still open at profeco, that they are noticed for every steps of my cancelation. That was enough to stop those phone calls and sending me all cancelation paperworks at due time. If you reside far away from México as I do, I believe that the best allied that you could have would be profeco to help you get rid of krystal (in the better way, maybe not as good as some attorney's promises, but with the certainty that they won't scam you). Good luck