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Original Message:

Re: Class Action Against Diamond Resorts? (by Irene P.):

Crystal and others: Thank you to those who have joined Diamond Owner Advocacy Facebook. It has been working well. Currently about 30 cases are active or have been resolved after submitting testimony to DRI Consumer Advocacy department. Some are referred directly, but I have helped write requests, employing skills I learned writing court reports for Family Court. We intervene when the situation is complex, age is a factor (young or old) or English is second language. We have also had closed cases reopened. There have been five positive outcomes (code words) without needing legal assistance. Several attorneys have helped review cases free of charge. It's not been easy, but I have to say I have been shocked at DRI Consumer Advocate response. Results have exceeded my expectations. They actually listen.

Crystal from previous post if it's not the Crystal I already know: PLEASE get the name of the rep and ID number who said your account would be flagged in legal as that is a blatant violation of the AZ "Assurance of Discontinuance" and the DRI Clarity program. The most complaints are coming from Polo Tower, Cancun, and Ka'anapoli. As a former DRI sales agent told me, the ploy below is straight out of the CIA manual on interrogation and human manipulation. Confuse the subject. Always ask for the sales agent ID number when outlandish claims are made. I can at times now guess the name of the sales agent based on the complaint.

From Crystal: We recently experienced very abusive behavior at one of the Vegas Resorts. We are part of the California Collection at DRI, where we signed up in AZ (and live in AZ), and when at the Vegas Resort, they admitted that the company initially made a mistake in representing what they were selling us, and said that our investment would be worthless in 2 years. We refused to invest further, and the rep got very angry and asked what our alternative plan was. I said we might contact the AZ AG, and he said that he would now have to report us to DRI so our account would be flagged in their legal department.