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Re: Class Action Against Diamond Resorts? (by Richard S.):
Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 90140505. Correspondence regarding this complaint will be emailed to : richardhaydensmith@hotmail.com Please print a copy of this for your records.
Filed on : May 10 2017
Filed by : Richard Smith
Filed against : Polo Towers Villas
Complaint Description:
Unable to use my Time Share weeks due to the management company Diamond Resorts using the weeks for their own purposes. For the third year in a row, I have called in the Spring to reserve a week at the Villas at Polo Towers during the Summer, with no villas apparently available. I have two deeded floating red weeks, NOT points. Now this is an interesting situation in that I had NEVER EVER had any issues getting rooms prior to Diamond taking over this resort. Not EVER. And I have not converted to the point system.
When I ask what is going on , the answer given by the booking people at Diamond is that "The Company" owns so many units that they "utilize themselves" to have the opportunity to sell POINTS, that if I don't make plans a year in advance it is now likely that I will be unable to ever use my points again. This is possibly the most outrageous manipulation and egregious misuse of their power I have ever heard of. I was told that they MAY be willing to take my weeks from me and alleviate further annual fees for me for the price of zero. So basically the company takes down my weeks, with the intention of filling them with free or cheap deals to stay in my unit to suck more unsuspecting people into the "points" based trap, before they even have actual reservations. And all the while, my annual maintenance fees continue to increase with no possible explanation other than padding the management fees.
I've reviewed the financials at Polo Towers. If you have an accountant, have them look at it. It is amazing what has happened since these guys took over! Anybody wants to buy these two deeded weeks from me, feel free to let me know. I'm going to try my luck in a Virginia Court. My argument isn't going to be the lies and deceit used on us all during the presentation, but the inability to use the deeded weeks themselves and how Diamond ties up the weeks to keep me out.
To:Diamond, you have plenty of money and lawyers. Get ready to use it. You have a FIDUCIARY RESPONSIBILITY to the owners, which you have NOT honored.
Your Desired Resolution: They should be free to either BUY my units, as opposed to their current stance of stealing them from me for zero compensation, or immediately stop their practice of reserving rooms for sales promotions. I own deeded weeks, not points in their corrupt system.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded. The text of your complaint and the response from the business may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifying information. By submitting your complaint, you have represented that it is a truthful account of your experience with this business. BBB may edit the complaint or responses to protect privacy rights and to remove inappropriate language.