Original Message:
Re: Wyndham's new "Ovation" program offers exit solutions for their owners... interested? (by Louis W.):
As limited edition members we have been trying for the past two weeks to make a reservation online, but keep getting a message that we do not have enough points, even though we have many more available than required for the booking. Then, we have called the reservation number and each time have been told that it is an issue with the computer system and IT is working to fix it. The customer service person is also unable to make the reservation. Some of the dates we intended to book have become unavailable in the meantime. Is this Wyndham's new scam - to offer points that should be available for three years but make it impossible to use them?