Original Message:
Re: Anyone have experience with Castle Law Group, PC out of Tennessee (by Richard J.):
FELLOW CLIENTS OF CASTLE LAW GROUP (NASHVILLE, TN)
I THINK WE HAVE ALL COME TO REALIZE THAT WE WERE SCAMMED BY CASTLE LAW. WE ALL PAID THEM A LOT OF MONEY IN WHAT WE NOW KNOW WAS A FRAUD!
I have discussed the situation with my family attorney regarding how to somehow get my money back from Castle Law and its owner Judson Phillips. He pointed out that my agreement with Castle Law has a money back guaranty. In other words, if your Engagement Agreement is like mine, they have to give you your money back if they didn't get your timeshare cancelled within 12 months.
Per his advice, I am in the process of doing the following and offer everyone the same advice:
1) Demand an immediate refund in writing. Its important to create a written record, phone calls are not enough.
this usually doesn't work right away, so he advised putting pressure on them by the following:
2) Write the Tennessee Bar and tell them what happened. You actually have to write or complete an online complaint form with the Tennessee Board of Professional Responsibility. The online complaint form is at http://www.tbpr.org/for-the-public/file-complaint. The form is somewhat long and confusing but answer everything you can and send it. Mr. Judson Phillips is the lawyer there. You will have greater success if you upload a copy of your Engagement Agreement with Castle Law.
3) File a complaint with the Better Business Bureau against Castle Law Group.
4) Follow up often and loudly. The most diligent will usually get their refund requests honored first.
The important thing I learned is that its not just about asking for a refund because they did nothing. They are bound by the agreement to refund our money! So don't take no for an answer.