Original Message:
Re: Anyone have experience with Castle Law Group, PC out of Tennessee (by Irene P.):
I think a RedWeek representative responded to my post above on a different site in reference to my comment about the CFPB, which is why I am responding here on the Castle thread.
RedWeek - In addition to the auto response I received above, CFPB has reached out to several of the 179 timeshare members who have reached out to our advocacy group for assistance. When a member is hampered by age, computer skills, English as second language or, as in the case last week, mom going into labor soon with baby number six, I, a volunteer, walk the member through the CFPB filing process or they file orally. A widow called me on the eve of what would have been her 51st wedding anniversary sobbing, asked me to help her with her complaint. After we filed, CFPB notified her that I needed to call them and have her switched as the primary so they could speak with her. Timeshare members can definitely speak to a human, it's not just auto-response. Callers need to remember to speak slowly because they take your complaint down as a dictation so best to file online. The problem with the CFPB is you cannot select a timeshare because they investigate lending practices so you have to select Barclays or Barclaycard if they are the lender. This is unfortunate because Barclays obviously is not the one physically opening the card. Many complaints are from members unaware a Barclay card had been used to fund a down payment for a timeshare purchase. This post has nothing to do with Castle Law Group, as reporting them to CFPB won't work, but whatever prompts a member to seek legal action should consider regulatory filings before contacting any law firm if the member has time. Out of 87 formal complaints tracked 42 have been relinquished, refunded or have had loans cancelled through the resort. It takes endless rebuttals so patience and determination. I'm sorry to RedWeek if I should not have posted my comment above and If I offended anyone at RedWeek. I posted a response on the other site but both comment and response were deleted. If RedWeek would prefer I no longer post, I will not be offended if you remove me from your subscription list. I very much appreciate RedWeek's reporting as good information helps members and developers.