Original Message:
Anyone have experience with Castle Law Group, PC out of Tennessee (by Edward M.):
Jeff Johnson, My wife and I signed a contract with Castle Law Group on July 31,2016, We have yet to have our case resolved. it was more than a year before we received a letter stating it was returned to a "marketing arm" Resort Relief (consultants) with no relief. I would like to have our $4050.00 returned to us or complete the job you were hired to do in the first place. I have tried calling and was also told the it was in a bundle and didn't know which bundle it was located. Is it a part of the strategy to allow the Time share to go to foreclosure and then fix the problem? When as a representative calling to ask to cancel the Time Share through return of deed would have expedited the cancelation process. We paid hard earned money for what? This borders as fraud to me. Please respond explaining why my file was returned and no fee's returned. Tried calling and got voicemail and an email address. How are you going to find my email in the amount of emails received from disgruntled clients?
Edward Mellado
jeffj321 wrote:I'm one of the Senior Consultants for Castle Law Group, PC located in the Mount Juliet office in Mount Juliet, TN. I wanted to take this opportunity to address the comments included within the prior post as well as provide some clarity to the supposed client concerning the Firm's cancellation process.When someone contacts our Firm requesting legal assistance to be relieved of their timeshare contract, this prospective client would then have a free consultation with a Senior Consultant to be taken through a series of qualifying questions determining whether their case could be successfully resolved. Should the Senior Consultant deem a case meeting the Firm's qualifying criteria, that Consultant would then educate the prospective client on CLG's process of a legal timeshare cancellation, the benefits of the Firm's representation, the anticipated time frame for resolution, and provide a quote regarding legal fees for services. Currently, based upon a number of different timeshare Developers that our attorneys are dealing with in representing clients, the average time frame for resolution is 6 months or less.
It seems that this mentioned time frame was either misunderstood by; or, not properly conveyed to the supposed client whom supplied the prior post. Had the expectations been clear on this matter, I'm sure there would have been no complaints referenced from this individual merely 30 days following retaining legal services (nor, would there had been mentioning of the lack of communication during the holiday months of November and December). Personally, I did not have the pleasure of speaking with this person. However, I can only apologize for a colleague's possible neglect in providing information effectively; and, offer some assistance moving forward. Feel free to contact me direct. Thank you.
Jeff Johnson Castle Law Group, PC