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Re: Has anyone ever been scammed using redweek? (by Richard W.):

Hi Maurice,

No doubt my note to you on Friday prompted the following email response from Lorna Quijano, Redweek’s Full Service Manager. “My apologies for not updating you sooner. Unfortunately, we did not win the chargeback for booking B12-9815-4373. As previously stated, if we are not able to keep the funds, we will not be able to disburse the funds. We are truly sorry for the inconvenience this may have caused.” Unfortunately that is not an acceptable reply after all this time but instead just another example of how RedWeek continues to drop the ball.

Maurice, having reviewed all previous correspondence surrounding the case you had stated in your last communication on November 27th “I can’t say for certain, but from everything we can see on our side, the booking was not due to identity theft, so we are challenging the chargeback.” I totally agreed with that assessment and given the facts in this booking it makes no sense that identify theft would have occurred. I’d therefore like to continue to purse a judicial resolution of the issue on my own and will need all the documentation to move forward. Please send me via mail or email copies of all the documentation surrounding the booking (including both attempts by the same renter) and their follow-up correspondence to either cancel the reservation and/or claim credit card fraud. Please also forward all correspondence between the renter’s credit card company and RedWeek. I have maintained a copy of the executed contract between myself and the renter so no need to include that information. Thank you in advance and I’ll be happy to share on this forum for the benefit of others who could wind up in a similar situation how this advances forward to conclusion. Best regards, Richard