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Original Message:
Re: Has anyone ever been scammed using redweek? (by Lorna Q.):
Hi Richard,
While it is in no way an excuse, please understand that disputes to credit card companies of this nature can be extremely difficult and are not always cut and dry. We do still feel that it was a legitimate rental purchase and that the claim of fraud by the renter was unwarranted. Matters like this often involves going back and forth several times, with a middleman in between, which can take many weeks, if not months to resolve. However, because of the inconvenience that you’ve experienced, we’re issuing you a refund in the amount of $604.25 to hopefully make up for that inconvenience.
We are extremely happy that your unit did ultimately re-rent successfully and the $1234.75 from that rental was disbursed to you on November 20, 2017.
We do absolutely regret that the notification ball was dropped, and we look at your matter as an opportunity to learn and improve.