Original Message:
ask-redweek-wyndham-ovation-help-owners-get-out (by Robyn B.):
PLEASE HELP!! My Dad was killed in April. He owned a Wyndham timeshare in Florida but my brother and I (co-executors of the estate) were not beneficiaries to the timeshare, his estate was and we live in Canada.
I contacted Wyndham in May to tell them what happened and that we could not financially keep the timeshare and would like to get out. They transferred me to title services where I again explained and they said they would need a copy of the probated will before they would talk to me which I replied that we were working on.
I got it sent off to them last week and then a couple of days ago I received a letter from a collection company for overdue fees as well as a collection fee. I called them again and title services said they would transfer me to financial services.
I explained that I talked to them in May about cancelling and what had happened. I explained that we did not have the money to keep the timeshare and that is why we wanted to get out. I explained that this timeshare was not my choice and that I was already dealing with a difficult situation and could not understand why they would send it to collections when I was doing everything I possibly could to resolve the matter quickly and keep them informed.
Their response was, "you have talked to title services before, why didn't you try talking to us" and "there is nothing we can do no that it is in collections. You will have to pay and then maybe we can talk about working something out". My responses were "I was transferred to title services and I assumed that was all I needed to talk to as they wouldn't even really talk to me until I get Probate and besides, I don't know your company's departments" and "why can you not call the collection company and have it sent back as it should not have been sent there in the first place". The very unkind gentleman on the phone replied with "I am not doing the work for you".
I can't afford these collection fees, I tried folding the account as of May because I knew I would not be able to keep paying, I am exhausted from crying and I just want to mourn my Dad. I don't know how to get out of this as I never owned it (and still don't), it is in another country and I can't afford thousands. If anyone can offer advice to help me take the next steps or has been in a similar situation, I would be forever grateful!
Thank you