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Re: Class Action Against Diamond Resorts? (by Kimberly P.):

My husband and I have been members since August 2015 with Hawaii. At one the owners meetings in January 2018, we were advised we should purchase a sampler for $3995, which we did, so that we could get more points without the maintenance fee and such. We were also advised we should get out of the Hawaii collection and buy US because the maintenance fees would be a lot less. We held off with that.

Well I haven't been able to use this sampler yet. Every time I try, I get a message saying that I've already used it this year and can not use it anymore, we've never used it. So when I called to schedule a reservation I was told that we have to attend a meeting and because we are owners it has to be an owners meeting which there were no dates available for a meeting so the reservation could not be make.

September 2018, we were in Vegas and we go to the Polo Towers to discuss getting out of this sampler and buying into the US collection and out of Hawaii. We were advised by Trent the salesperson, that it was possible. He came to us and showed us the numbers, applying a credit from the sampler, to the US collection sales proposal and releasing us from the Hawaii collection. Saw it in writing...well needless to say everything did not go down and discussed and because we were tired and hungry we didn't pay attention to the paperwork we were handed at the end. We'd been there for roughly 6 hours trying to get this done (I'm starting to think this was all part of the scheme). Supporting paperwork for the sampler credit and a handwritten letter, I had to write requesting a release from Hawaii, were no longer in the contract. I didn't realize this until I'd contacted Trent (salesperson) several times, as to why Diamonds is still contacting us looking for payment for the Sampler and Hawaii and gotten no reasonable response. I then contacted someone else at Diamonds in the Sales department. As she's reviewing our contact, I'm doing the same thing and that's when I realized the paperwork was missing. She advised me to contact the Hospitality department, which I did. I was advised to send them an email outlining the details of the sale, which I did. A few days later, I was contacted by Dale, the agent assigned our case, and told that because we didn't have any supporting evidence, there was nothing that could be done. Now if you're an owner you already know what they did with that paperwork because just as fast as they give it to you they snatch it right back. Something told me I should have taken pictures but we didn't think this would happen. We'd been members now for 3 years.

So now we're stuck with all 3 accounts totally $25,040.24 at $608 a month plus over $2000 in maintenance fees for the US and Hawaii collection! We don't know what to do now. We want out!!! They are not an honest company and they are taking advantage of people who work hard for their money and just want to enjoy it.