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Original Message:
Re: Lack of response very annoying (by RedWeek Support):
B S.: If you haven't received a response from an owner after 48 hours, you can contact Customer Service and we will follow up with the owner. Just click on the "Contact Us" link at the bottom of any page or email support@redweek.com. Please check your spam folder first, though, as we find this is often the issue when responses aren't received.
When you request a week from an owner who has posted a floating week, the owner must check for availability with the resort, and so the week you are requesting might not be available. Our posting policies state, however, that an owner should always post their highest price upfront.
RedWeek is not affiliated with any timeshare resorts, resale or reality company, although some may use the services of our website.
Please use the Contact Us link if you have any further questions.