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Class Action Against Diamond Resorts? (by Traci M.):

We were also lied to when we purchased. Purchased in Sedona AZ after having already purchased a sampler pkg. We were able to roll the sampler points into our purchased package. Was told once we were Silver or Platinum members that membership would stay the same no matter how many points we had once we reached it. Wrong, we were bumped back down to Club level once the points dropped down. We were also told that there would be 2 free airline tickets available that first year as owners, that never happened either. I tried over and over to contact salespeople and corporate and never could find where/how to redeem. Can never seem to get resorts that we want at the time we want to travel - and we like to travel during the off season. Recently wanted to book at a Gatlinburg resort and the Diamond Resort Website had no availability for the dates we wanted, but when I went to Interval Hotel Exchange the dates were available - very frustrating to say the least.