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Class Action Against Diamond Resorts? Me too! (by Carl H.):

I too was victim of fraudulent actions by Diamond resorts international. In our case we attended an update (right!) at the Polo towers! I stated clearly that I neither wanted more points nor could afford them as I refinanced my house to pay off the previous bill! The sales people told my Wife and I they have a program just for seniors on Budgets that uses the points from becoming Platinum to cover the maintenance fee's so the payments you make for platinum covers your maintance fees leaving you just the points usage of the Gold to use free and clear year after year when retired. He explained this was a common issue for many retiring or soon to retire and was designed for them. NO more Maintenance fee's! That would be perfect as the program was like paying up front the fee's before actually dealing with the retirement budget. Pure lies! In February of this year we get our Maintenance fee bill 8 thousand dollars plus!! I call to see what mistake had happened on their end as we were now on this new program. They show nothing! not a damned thing! They denied the sales people ever offered such a plan and now instead of a 5 grand yearly (still too high) we have 8 grand and 700.00 a month bill for upgrade plus paying our down payments on our credit cards for this seniors program. Nothing but lairs and thieves! If this doesn't get results , and likely wont I want all of you reading to enter their room and immediately start recording every word, of course tell them you are doing so.

irenep59 wrote:

Michael819 Please call me at 270-303-7572 any day of the week from 1 to 5:00 PM EST as I set those hours aside to hear from Diamond and now Bluegreen members. I am a volunteer so this is not any form of solicitation. This cell number is specifically for this purpose and is available on public domains already. DRI has responded to three cases against Rick Casper although the company never admits wrongdoing. One or two complaints are meaningless but a volume of complaints against one sales agent provides compelling and compounding evidence, despite the oral representation clause. DRI has made three Rick Casper victims whole again. We have eleven other Rick Casper complaints pending. The fact Mr. Casper still works for DRI tells me his behavior is endorsed and encouraged top down. All the complaints are from Platinum members up-sold because at the next level members could sell points, he would help them sell points, "people will be standing in line to buy your Legacy points" and when the member attempts to contact him to do the promised sell, the email is directed to VP Dan Percy who seems to be protecting him. This is why we could use a good volunteer with a background in fraud. FBI definition of White Collar Crime Financial Institution Fraud is "deceit, concealment, violation of trust, bait and switch." Members check all of the above. I have a slew of Polo Tower and Cancun complaints at lower loyalty levels as well.