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Class Action Against Diamond Resorts? (by Joe W.):

I'm a very frustrated owner. I have been an owner with Sunrise Ridge/Amber Vacations since 1995. When Diamond took over, it has been nothing but HELL trying to get reservations. They somehow misplace my points........ and they don't honor the agreement that I bought with Amber years ago. With Amber my points are suppose to be rolled over to the next year and I'm being told by Diamond my point expire if I don't use them that year. All the paid employees are trained well..... I ask to speak to a supervisor and every time I get (I'll put in a request for my supervisor to return your call). BUT I NEVER...... get a call. I pay my yearly fees and not to mention the thousands I paid Amber back before ground was broke AND I am not getting the service I pay for. Is anyone else having the same issue? I am getting no where, just a continues run around. What do we do from here