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Re: Vida Vacations & Grand Mayan lies (by Linde H.):

We were on site on vacation and they took my credit card upon checking in saying they didn't accept cash anywhere at the resort (Riviera Maya). They lied and said the upgrade would be a fractional property -- deeded investment that could be rented out when we weren't using it. My parents owned a fraction condo, so I understood what he meant. Unfortunately, that was a total lie. When I got back to the U.S., I found out it was a scam and that the company didn't have that capability -- it was just a timeshare (BIG difference). I was also told I could cancel "at any time" -- also a fat lie. So when I immediately emailed the day after our return and then called them, the woman literally laughed on the phone and said "no, it's too late." Besides, while we were there, they literally stalked us -- came to our room, came to restaurants where we were eating, left voice mails on the room phone. It was a very, very hard sell. They charged my card without my authorization -- and the signature page was not pointed out to me but part of a packet disguised as something completely different, slipped in discreetly in a huge rush. The reservation was made with Vidanta, but the customer service number I called is Vidanta's, the paperwork originally had Vidanta's name on it, and the sales guy showed me Vidanta website detail. Yet the copies of documents handed to me were Vida Lifestyle and Sfx -- huh?! They're crooks, and Vidanta lets them run their operation there as a subsidiary. It's all a sham, and I want my money back. Conde Nast and Travel and Leisure gave them travel awards this year, and they should be ashamed of themselves for not vetting them. They're misleading travelers by helping to lure innocent people to these shark tanks.