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Re: Class Action Against Diamond Resorts? (by Irene P.):

Thank you Cal. Mary, two class actions failed, the judge ruling on the side of the arbitration clause. Diamond has a class action ban written into their contract forcing binding arbitration which is a kangaroo court. In the trial I attended Diamond Resorts v Austin Aaronson, Diamond's outside counsel said Diamond only lost one arbitration case. That's because they consider any complaint about sales misrepresentations without merit, claiming, "We are not responsible for what our sales agents say." According to FBI agents I have spoken with, and several attorneys, this is not legal, but when there is so little recourse, they get away with anything in Florida and Nevada especially. At the Florida legislative workshop I attended March 12, the AG representative testified that their office received about 4,000 timeshare complaints over three years about the initial sales presentation, but acted on only 42, mostly about resales. That's why we are advocating for federal legislation.