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Vida Vacations & Grand Mayan lies (by Mary A.):

The experience you describe by Vidal reps seems to be a standard practice. We own the Vidal property in Matuzalen. Visited Grand Mayan to listen to presentation to upgrade. Experienced what you described. Promised and given certificates that were outdated. Called the number given and Vidal management, no solution. I noticed that at the end of every complaint, Vidal writes and ask for an opportunity to correct the issue. The issues are poor practices. Send a undercover agent to any location and you’ll understand what people are complaining about. Stop your BS practices. We’ve owned a Mayan property for 20+ years, we are happy with our vacation location, but, we hear the complaints regularly from others.

robertd617 wrote:

Short version: promised 90 minutes and $300, received OVER 4 hours and $0.

Longer version: Having read reviews from people who have lost their money, I should begin by saying all we lost was a half day of our vacation, but we are still mad a week later. We were convinced by Efrin Fitch, who the timeshare people themselves refer to as a "body snatcher" at the Advantage Car Rental that a pleasant 90 minutes would earn us $300 CASH "green money". At the 3 hour mark, after Nick (and Ian, and others) had used every ridiculous combination of numbers possible to make buying at Grand Mayan seem like it made sense, we told him no thanks and ask for our gift. After 30 more minutes of "survey" with Rafael and such questions as: "describe in one word why you are not taking advantage of this wonderful offer", we again ask politely for our money. After over 30 more minutes of stalling us and handing us back and forth between different people, each of whom was supposedly going to help us, we finally gave up and left in disgust, just as like several other vacationers ahead of us had done.

The icing on the cake was when we ran into Nick at the Walmart in Cabo that same afternoon. He tried unsuccessfully to avoid my family, and when I ask him (in front of his girlfriend) if he was proud to lie for a living, he acted as if he had no idea why I was upset and suggested that I go back to the Grand Mayan and "just ask for my money".

As I told my ordeal to every tourist who would listen all week in Cabo, I heard more and more similar complaints about Vida Vacations in Los Cabos, as well as complaints from people actually staying at the Grand Mayan, a subsidiary I think of Grupo Maya. My motto now: No Gracias.