Vida Vacations & Grand Mayan lies
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Re: Vida Vacations & Grand Mayan lies (by Linde H.):
Try emailing Profeco -- they answered my email after about 10 days. I will be having a hearing with them after the holidays. They take it seriously but it just takes a while with them. Here's the email address: extranjeros@profeco.gob.mx
You'll need to explain everything that happened to you -- where you were, how it all went down, with whom (sales person's name), dates, and how much they owe you. They aren't a group of lawyers, but they want to help you by mediating and trying to get the company to the table to reverse the wrong action(s).
Good luck!