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Re: Vida Vacations & Grand Mayan lies (by Michelle M.):

Thank you very much for the information! I will email them! Happy holidays!

lindeh wrote:

Having a case number means nothing -- you need to contact Profeco and report this. The more reports they get about this company, the more attention they'll pay and finally (hopefully) bring them down. Their email address is extranjeros@profeco.gob.mx

They answered me after about 10 days, and they're scheduling a hearing after the holidays to address my concerns. These resorts are crooks, stealing people's money, so if we all report them to this consumer-protection agency, something can be done. Email them and give them the details about what happened -- where you were, who the sales person was, dates, how much you were swindled, etc.

Good luck!