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Re contacting Customer Service Regarding an advertised timeshare- Timeshare Exchange (by D. W.):

I booked a timeshare through your site. We checked in yesterday. Our room was advertised as *Oceanfront* & when we arrived they said it was *Oceanside*.

Our room overlooks a parking lot & has a sliver of oceanview from a side window. This is clearly not what we signed up for & the whole reason I chose that particular unit was because it said Oceanfront. Please reply ASAP. I Checked at the desk this AM & they said they would need a call from you to switch us to an Oceanfront unit. My email is dwheaton4re@gmail.com my cell is 610-733-9643

marty8084 wrote:

bigeyes1 wrote:

Is there anyway we can contact RW regarding a particular exchange besides email? I can't seem to find a phone number listed on the website.

Also, what is the average turn around time to hear a response from RW via email?

Thanks in advance.

Hi,

Since we are an internet company we handle most of our inquiries via email. This creates a record of what has been discussed. Please email support@redweek.com for any questions if they aren't anwered here. Email is usually answered in less then 24 hours usually much quicker.

Thanks, Marty