Original Message:
Re: Diamond Resorts, fraudulent billing, inaccurate record keeping (by Linda H.):
After owning a biannual at Los Abrigados since 2000, DRI forced us into a points position and increased maintenance fees from $393 for 2011 to $584 for 2014. DRI also failed to make clear that bi-annual usage was no longer available unless owners banked points for two years nor have they provided "rates" for various other properties supposedly available for exchange. Numerous phone calls have been ignored and I feel strongly that DRI's ethics are questionable and their management style certainly not conducive to good owner relations. I have owned timeshare properties for more than 20 years and this has been the MOST unsatisfactory experience ever.