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Contact the Attorney General's Office for information about the case (by Mary B.):

I sent a letter to the AG's office and was asked to provide a lot of details which I don't have (like dates when I spoke to people about not being able to schedule a room). One thing they asked for was a copy of my contract - all I have is the purchaser's agreement. Is there something else I should be looking for? I did find, however, a letter that stated the priorities for booking. As a flex owner, I was at the end, below the booking sites. However, they were only supposed to be posting 72 hrs before the date, not booking for Christmas when an owner couldn't even book it (I have to do it 9 mos. in advance).