Post reply

Re: Vida Vacations & Grand Mayan lies (by Jerry W.):

Response to: Karen Rose Customer Support Representative

Santuario- "performances and entertainment may vary in the future and indeed, sometimes there may be a cost; but overall, the admittance is free (although any consumption has a cost) and again, you can voluntary attend as everyone is welcomed!"

I am in disagreement with Ms. Rose in regards to everyone feeling welcome. I was told we each had to buy a drink (6 in our party) by the waitress. I asked to speak to the manager and this policy was confirmed by the Manager and capitan. I indicated that my wife and I do not drink, nor do the two children in our party. I said bluntly are you going to have security escort me from the facility if I do not buy. The answer was NO. I bought a water and was not harrased any further for the hour after we enjoyed the several shows.

Bottom line is I did not feel welcome! It made my wife, son, and daughter-in-law uncomfortable that I had to be (politely) confrontational. So Ms. Rose do not become like the sales staff makeing promises that are unrealized...

I have purchased 7-10 years ago and have very little negative to say about The Grupo Maya and now Vida. My vacations have been predominately in GM in NV and they have been wonderful. I feel obligated to point out When you get a $300 - $600 dollar "prize" to attend a presentation what do you really expect? I find it dificult to get through the owner presentation in 90 minutes. Breakfast and a tour of the facilities at GM in Nuevo Vallarta takes easily 3 hours.