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Cancellation problem (by Mattie K.):

We purchased a timeshare in a great location in FL Right in the middle of Walt Disney world. We are from another country Australia. I have never heard of a timeshare until we visited Fl. Yes we got sucked in as it sounds all wonderful. The resorts are absolute beautiful no problem there. The second morning in of signing we email the sales rep to say we want to opt out and ask for our deposit back. This all went on for a week as we kept emailing him and just got the run around. Not actually answering the demands and questions. When he did reply he said he will get his manager to call. A week went by until we actually had a phone call from the closing officer. We both of us the signers told him we want out and ask for our money back. He denied us the cancellation. He told us to sell it or rent it out. We did not know what to do!

We returned from our holiday mid last month and we sent off a Registered letter of cancellation. Note it is 18 days after the cooling off period. Please we do have email records of us specifically asking the we want to opt out of contract and a return of deposits. We have just had the complete run around and I've sent off so many emails between then and now.

Any advice would be greatly appreciated.