COVID-19 Related Cancellations

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Original Message:

Re: COVID-19 Related Cancellations (by Lance C.):

So let me see if I have this straight. If an owner and renter agreed to a transaction and they both used RedWeek's full service and escrow services, and the renter cancelled because of COVID-19 considerations, then RedWeek returned the money to the renter, is that what happened?

If so, what was RedWeek's rationale on this?