I agree with kelly14, I believe kc165 works for Villa Trader or knows someone there. If you try to Google "The Villa Trader" and try to find information about it, there isn't almost anything. Except for what's here in the redweek forums. That's why I think kc165 is trying to put in a good review for them because people that want to research the company online will see this information.
Anyway, I started this thread and I'll add the feedback. The guy on the phone that almost always answers is named "Francis" (or at least that's what he calls himself). He's there from early in the morning to sometimes really late at night. One time I called early around 7am their time, and again at 11pm their time, and he was still there. That same night after I hung up with him I called back a few minutes later and dialed a random extension and he answered again (obviously same guy, same voice and tone), but called himself "George" and again told me in an agitated voice to call back tomorrow to speak to the person I wanted.
It's very difficult to get a hold of someone during the day. The machine says that everyone is busy "with other clients" and to leave a message so they'll call you back. They probably do this so they don't have to deal with angry customers calling them and yelling at them for stealing their money. So they cherry pick the voicemails and only call back the potential customers.
So here's a summary of my last conversation with the guy who called me. He'll probably read this and remember me. haha:
I called and told "Francis" to tell my rep (forgot his name unfortunately, if I find it I'll edit this message and post his name) to call me when he had time. He asked why I wanted to talk to him and I said that it was none of his business, that I'll tell him myself. He said that in order to 'expedite' calls he needed to know why I was calling. So I told him that I was trying to sell my timeshare. His tone of voice changed all of a sudden and now seemed helpful.
When the rep called me back he had all my info ready. I asked him the questions I had. How did he get my number and know that I had not used my timeshare? He said he had direct connections with El Cid (my timeshare, I think El Cid sold my information along with other's to them). How will I get paid and do I have to pay some sort of fee in the sale? He said I would get a check after the sale and all i needed was a $2000 fee for them to REPRESENT me in the sale. I asked why he told me in his first call that there was no fee and that I did not have to pay for anything? Again he said the $2000 was to "legally" represent me in the sale. Is the $2000 refundable? He answered in a cocky voice: "We're not trying to steal your money Mr ****, if the sale does not go through we don't want to keep your money." So I asked again if they would return my money if the sale did not go through. Again he said they did not want to keep my money if the sale did not go through. I said great. Let's get this process started, and I will do so as soon as you give me something in writing that you will give me my money back if the sale does not go through. He said he could not do that. I asked why and he said that I could trust them. I said no, I won't pay anything unless I get something in writing. Then he said he can't because their policy states the $2000 is NON-REFUNDABLE, but that I could trust him that they would give it back anyway. That's where I got very suspicious. So I asked, are you sure you're client wants to buy my timeshare? Yes he said, they're a wealthy couple and have been looking for what you have, they'll pay the $37000 you asked for (I bought it for $34000). Really? I said, then tell me something, what exactly are they buying from me? How many points are in my timeshare? He said, we don't sell by points but by weeks. I asked, Well then how many weeks is my timeshare? His voice was very nervous, he knew the trap I had laid for him. He said it was for two weeks. WRONG. So I asked, How can you tell me you have a client that wants to buy my timeshare for $37000, and you don't even know what you're buying? He didn't know what to say. I said, My timeshare is for three weeks, tell me why you did not know that. Unless you give me something in writing that the money I pay you is refundable I won't have any business with you... (that's where he hung up on me).
This business is obviously a scam. If anyone is reading this information and The Villa Trader has called you, tell them not to call you back. They'll take your money and put some tiny add in their website to make it LEGAL. Go to their website and try to find a timeshare from their listings (www.thevillatrader.com). They have hundreds just for one place. Each add you see there is one person they have scammed. Don't be one of them.