Redweek Timeshares for Sale---Service

Does anyone here know how to get an actual person that will talk to you to troubleshoot a problem? I have written 3 emails explaining that my ad I paid for --for an Intrawest Whistler Membership is in the wrong place. I got an email from someone and they clearly don't understand my situation and they won't give me a phone number. ---Parris in Portland Oregon

parrisjan wrote:

Does anyone here know how to get an actual person that will talk to you to troubleshoot a problem? I have written 3 emails explaining that my ad I paid for --for an Intrawest Whistler Membership is in the wrong place. I got an email from someone and they clearly don't understand my situation and they won't give me a phone number. ---Parris in Portland Oregon

Hi Parris,

I've seen that you have corresponded with Valerie. Do you want your posting under Club Intrawest - Blackcomb as a resale posting? Be sure to stress in your correspondence with Valerie that you wanted your resale posting under that resort instead of under RCI. We may need to credit your RedWeek account and have you resubmit your posting under the correct listing since I don't believe there is a way for us to move it from our end.

Hope that helps, Parris.

Marty

It sounds like you are a staff person. I believe I have tried to convey this---you seem to get the picture from my description. Can you help communicate this to whoever will correct the problem?----most on line businesses have a tech support to remedy these issues quickly. Odd that I need to go to a blog to get help. I do appreciate your response---Parris

parrisjan wrote:

It sounds like you are a staff person. I believe I have tried to convey this---you seem to get the picture from my description. Can you help communicate this to whoever will correct the problem?----most on line businesses have a tech support to remedy these issues quickly. Odd that I need to go to a blog to get help. I do appreciate your response---Parris

Hi Parris,

I monitor the forums which is why I saw your posting here.

You should be receiving an email from me to resolve this concern. Please reply to that email if you have any further questions.

Thanks so much, Marty

parrisjan wrote:

Does anyone here know how to get an actual person that will talk to you to troubleshoot a problem? I have written 3 emails explaining that my ad I paid for --for an Intrawest Whistler Membership is in the wrong place. I got an email from someone and they clearly don't understand my situation and they won't give me a phone number. ---Parris in Portland Oregon

I feel your pain. There has been times I've sent emails detailing a problem only to get a response that appears the staff member is confused. I always thought it was me. The good news is that usually by the third email, I could explain the issue in a way that was understood by all. I've run into the same thing with RCI. They seem to just reply with "canned" answer to any of my questions.

Hang in there, the staff does try to assist in any way possible.

RedWeek used to have an online help where you could talk realtime to staff. This was a bit more helpful, but I noticed the link is no longer available...MARTY, what happened?

mike1536 wrote:

parrisjan wrote:

Does anyone here know how to get an actual person that will talk to you to troubleshoot a problem? I have written 3 emails explaining that my ad I paid for --for an Intrawest Whistler Membership is in the wrong place. I got an email from someone and they clearly don't understand my situation and they won't give me a phone number. ---Parris in Portland Oregon

I feel your pain. There has been times I've sent emails detailing a problem only to get a response that appears the staff member is confused. I always thought it was me. The good news is that usually by the third email, I could explain the issue in a way that was understood by all. I've run into the same thing with RCI. They seem to just reply with "canned" answer to any of my questions.

Hang in there, the staff does try to assist in any way possible.

RedWeek used to have an online help where you could talk realtime to staff. This was a bit more helpful, but I noticed the link is no longer available...MARTY, what happened?

I replied to Parris via customer service but haven't heard back from her. I had hoped that I resolved the issue.

We lost one of our customer service reps about a month ago and were short handed to monitor the chat link but hopefully that will be operating again soon.

Thanks, Marty

thanks Marty for helping to resolve the problem. I appreciate your personal attention and I think we're good now.---Parris, from Portland, Oregon

parrisjan wrote:

thanks Marty for helping to resolve the problem. I appreciate your personal attention and I think we're good now.---Parris, from Portland, Oregon

Oh good, Parris. I'm so glad everything is resolved. Thank you for letting me know.

Marty