Dream Travel Condos anyone?

Has anyone heard from anyone at Suitelife?

SLV members, please email me @ membersl@outlook.com

I think it's a great idea to have an email address set up so that all disgruntled Suite Life Vacation members can communicate privately. Good Job!

carolep68 wrote:

Has anyone heard from anyone at Suitelife?

SLV members, please email me @ membersl@outlook.com

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

loub65 wrote:

rosinam3 wrote:

A member of Suitelife/Resort Villas has contacted Ontario Consumer Protection. Please read his post at Resort Villa Complaints Board.

Can you please provide a link or URL? I can't seem to find a Resort Villa Complaints Board.

I've been following the Resort Villas thread on ComplaintsBoard.com and don't see anything there.

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

donp196 wrote:

Everyone should file a complaint with consumer protection. They will not act unless they receive numerous complaints but they will investigate and do a thorough investigation if enough people complain. Another added benefit is if enough people complain it will cost you nothing to have them investigated. Why spend your hard earned money on attorneys fees when you can have consumer protection do it for you. Don't sit back it doesn't cost a penny to file a complaint and it's your way of getting results.

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

jackc233 wrote:

carolep68 - Where did you get this info of the $1500 payout to relinguish your membership back to them? On the website members are not able to sell the membership. I'm sure I saw that 10200 member number on the Resort Villa site back when it was called that.

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

azitab wrote:

I was told by Marilyn that it's $1500US Termination fee to get out of the contract. That's on top of $17,000 and all the annual fees and extras that I've paid them in last 10 years already. By the way, when my husband and I went for their seminar and fell into their trap, we were never given the option of being a member for less than LIFE. I hear some members' contracts are for 10 years or 20 not LIFE! This really upsets me that how deceiving they had been from beginning and we didn't see it!

jackc233 wrote:

carolep68 - Where did you get this info of the $1500 payout to relinguish your membership back to them? On the website members are not able to sell the membership. I'm sure I saw that 10200 member number on the Resort Villa site back when it was called that.

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

lisas1646 wrote:

petrab16 wrote:

Suitelife expects its 3000 (interesting number; not 2976 or 3012, but 3000). Well, if it were exactly 3000 as stated by Suitelife then the assessment should be $395.68. And what is the Dream Travel Bankruptcy - amount of $582,030 ? If there are weeks that "went bad" and Suitelife had to spend $200k to "fix" them and budgets to need to fix more in the future, namely to the tune of $225k, what does the $582,030 represent? What else did Ms Williams do for Suitelife if not arranging and selling weeks? Perhaps she also provided banking services and absconded with nearly $600k. For heaven's sake, Dream Travel isn't even bankrupt at this state; how can there be losses? If Suitelife spent $200k to "fix" weeks in the past, why was the assessment announced on March 2 ? Was it only on March 1 or 2 that Suitelife spent the $200k or was it that Suitelife first wanted to ensure seamless collection of the "regular" annual assessment fee prior to beginning on 2015? As to Marilyn's pathetic defense for Dream Travel Riva-condo , she obviously did not read this very thread that lists complaints, complaints and more complaints going back to 2007. Suitelife only NOW finds out that the outfit was unreliable and run by the seats of the pants of one woman? So much for due diligence..... And she booked 1000s and 1000s of weeks for Suiteife? Not bloody likely. Why are we expected to replenish the reserve fund? Where did the money that was in it go? It's certainly not reflected in the losses stated in this poor excuse of accounting provided. This entire situation reeks of mismanagement and ineptness. No big deal if there's no price to pay for the principals and existing management. Perhaps if we saw some resignations and some firings and some accountability of this disaster we could, as members, elect new management and perhaps make something of this sorry excuse of a vacation club. Just try to find out how many different companies work out of that palace in Woodbridge; it'll make you head spin. Clubs have come and gone like cars in a paternoster; it takes a while that they are going around and around; only the ownership remains the same. Yes, Mr. A.; that might just be you. As to Italian reference; perhaps it had to do with the daughter's wedding. Someone has to pick up the tab..... Finally, if only 20% of 3000(!) members refuse to pay the $399 the remaining 2400(!) will be assessed ANOTHER US$ 96 to make up the shortfall and this will be repeated until Suitelife itself goes bankrupt; a not so unlikely scenario. So before you send off that cheque, make sure you keep a few spare one for later

Very interesting post from you!

If you'd like to contact other disgruntled members for a private discussion, someone set up an email address: membersl@outlook.com

steven1251 wrote:

AnthonyA wrote: "Suitelife Vacation Club in Canada (201-690 Rowntree Dairy Road, Woodbridge Ontario, Canada L4L 5T7) will likely follow suit in this . Anthony might be moving on to greener pastures..."

So Mr. Anthony, before my family pays the $399US Assessment Fee that you have demanded from all of your members, should we take this comment to mean that you too will be cutting and running with all of our hard earned money??

This all sounds so shady. First, you've paid hundreds of thousands of dollars of other peoples money to Tonya Williams. Second, you've indicated elsewhere that you failed to obtain insurance coverage due to it being too costly. Third, You've asked presumably thousands of Suitelife members for $399US to cover the $1.2 million you never budgeted for. Fourth, you've demanded this money before seeing what you can recover. Fifth, you've provided our money to a third party broker of properties, rather than dealing directly with all these resorts, as Suitelife purports in its sales pitches. Sixth, you've indicated on a public forum that you may well move on anyway. Seventh, WHY SHOULD ANY SUITELIFE MEMBER TRUST YOU NOT TO CUT AND RUN WITH OUR MONEY???

SHADY, SHADY, SO SHADY. SORRY, we've given you thousands of dollars already to join, plus over $100 per year in concierge fees. When we've tried to book through Suitelife, there has never been availability for us when and where we've searched. And when my wife tried to use your concierge service, the person on the telephone was abruptly rude and my wife refused to call again. When I followed up to inquire why your staff were rude to my wife, her excuse was "I'm Italian."

Really mr. Anthony? You state on your website that you are not the Anthony on here that posted? You expect us to believe that? Funny how, that "person" knew the amount of $580,00.00 given to DT, and how you state "your company" is out that much. And that you needed to contact the person dealing with DT bankruptcy on here. Only you know that info, mr Anthony, so don't expect us to believe you. Oh, and the fact it took you this long to post that? If it wasnt you, you'd think you would have tried to defend yourself sooner....

Ya don't bother going to the office in person....the 2 women that deal with reservations or whatever they do are the rudest people I have ever met in my life. After all, they can be because they hide behind their contract and they know we can't cancel the timeshare so they don't care how they treat us. I was beside myself on how they attacked me verbally - voices raised and both talking at me at the same time, cutting me off. It was disgusting. Looks like the apple doesn't fall too far from the tree.

none of you people have stated your home residence, since this investment was in Canada, it is under the jurisdiction of the Canadian Attorney General for that provence. Contact the Attorney of your state,and see if your complaint could be passed up to the US Attorney's office,who then would represent US citizens.

I do not believe that here, in Ontario, that the Attorney General can help Suitelife members in the same capacity as in the US. We do, however, have Ontario Consumer Protection that deals with consumer complaints. It may be that Suitelife members can make a legitimate case against Suitelife Vacations Club Inc. The Ontario Consumer Protection Act sets out the various grounds for complaints that can be made against vendors.

In the case of Suitelife, I have heard that the quality of some accommodations does not meet the standard as was described by Suitelife. This could be grounds for a consumer complaint.

In my case, when we signed on initially, we were told that all suites were full apartment style with kitchens. As it turns out, many studio suites are not as described. This could be grounds for a consumer complaint.

Oftentimes, the availability of suites is very limited unless booking many months in advance. One of the selling features of the Suitelife Club was the availability of many unit types all over the world, giving us the impression that we would have no problem finding suitable accommodation where and when we wanted it. As it turns out, after many times trying we have never been able to book a studio apartment or find one available where and when we needed it, and thus Suitelife has turned out to be a huge disappointment. If others have a similar experience, this could also be grounds for a complaint.

And then there is the apparent mismanagement and risk taking with members' money, the assessment fee, and the unconscionable nature of the contract that all Suitelife members entered into. This contract is so excessively one-sided in favour of Suitelife, that members are on the hook for such gross and apparent mismanagement and fiscal irresponsibility that this should be the grounds for complaint on the part of every Suitelife member.

I encourage all Suitelife members to file a complaint with Consumer Protection Ontario, citing the excessively one-sided nature of the contract, it's anti-consumer at its finest, and should never be allowed in the Province of Ontario. Sure, it's fine when a business is managed well and responsibly, but giving hundreds of thousands of dollars to an individual to "secure" bookings many years in advance is nothing short of a recipe for disaster. And to fork all of this money over to someone in such a manner without any form of insurance coverage is downright stupid.

This is all my opinion and shall not be taken as fact.

What is to stop them from collecting hundreds of thousands of dollars in fees from their membership and then declaring bankruptcy down the road. It would be in everyone's interest to consult with an attorney or two and see if there is grounds to terminate your contracts for mismanagement and stop the bleeding. Many attorneys will assess your case for free before deciding whether to file a suit or at least a minimal fee to see if you have grounds to fight them in civil court. Food for thought.

I couldn't agree more. Well said Steven.

steven1251 wrote:

I do not believe that here, in Ontario, that the Attorney General can help Suitelife members in the same capacity as in the US. We do, however, have Ontario Consumer Protection that deals with consumer complaints. It may be that Suitelife members can make a legitimate case against Suitelife Vacations Club Inc. The Ontario Consumer Protection Act sets out the various grounds for complaints that can be made against vendors.

In the case of Suitelife, I have heard that the quality of some accommodations does not meet the standard as was described by Suitelife. This could be grounds for a consumer complaint.

In my case, when we signed on initially, we were told that all suites were full apartment style with kitchens. As it turns out, many studio suites are not as described. This could be grounds for a consumer complaint.

Oftentimes, the availability of suites is very limited unless booking many months in advance. One of the selling features of the Suitelife Club was the availability of many unit types all over the world, giving us the impression that we would have no problem finding suitable accommodation where and when we wanted it. As it turns out, after many times trying we have never been able to book a studio apartment or find one available where and when we needed it, and thus Suitelife has turned out to be a huge disappointment. If others have a similar experience, this could also be grounds for a complaint.

And then there is the apparent mismanagement and risk taking with members' money, the assessment fee, and the unconscionable nature of the contract that all Suitelife members entered into. This contract is so excessively one-sided in favour of Suitelife, that members are on the hook for such gross and apparent mismanagement and fiscal irresponsibility that this should be the grounds for complaint on the part of every Suitelife member.

I encourage all Suitelife members to file a complaint with Consumer Protection Ontario, citing the excessively one-sided nature of the contract, it's anti-consumer at its finest, and should never be allowed in the Province of Ontario. Sure, it's fine when a business is managed well and responsibly, but giving hundreds of thousands of dollars to an individual to "secure" bookings many years in advance is nothing short of a recipe for disaster. And to fork all of this money over to someone in such a manner without any form of insurance coverage is downright stupid.

This is all my opinion and shall not be taken as fact.

I noticed in my contract that it states in the Maintenance fees that "said fees shall not increase more than a cumulative average of 5% per year". My fees for 2014 were $265.00 + HST and my fees for 2015 were $295.00 + HST. The percentage increase was more than double of what their contract stipulates....another consumer complaint!

jaynen11 wrote:

I couldn't agree more. Well said Steven.

steven1251 wrote:

I do not believe that here, in Ontario, that the Attorney General can help Suitelife members in the same capacity as in the US. We do, however, have Ontario Consumer Protection that deals with consumer complaints. It may be that Suitelife members can make a legitimate case against Suitelife Vacations Club Inc. The Ontario Consumer Protection Act sets out the various grounds for complaints that can be made against vendors.

In the case of Suitelife, I have heard that the quality of some accommodations does not meet the standard as was described by Suitelife. This could be grounds for a consumer complaint.

In my case, when we signed on initially, we were told that all suites were full apartment style with kitchens. As it turns out, many studio suites are not as described. This could be grounds for a consumer complaint.

Oftentimes, the availability of suites is very limited unless booking many months in advance. One of the selling features of the Suitelife Club was the availability of many unit types all over the world, giving us the impression that we would have no problem finding suitable accommodation where and when we wanted it. As it turns out, after many times trying we have never been able to book a studio apartment or find one available where and when we needed it, and thus Suitelife has turned out to be a huge disappointment. If others have a similar experience, this could also be grounds for a complaint.

And then there is the apparent mismanagement and risk taking with members' money, the assessment fee, and the unconscionable nature of the contract that all Suitelife members entered into. This contract is so excessively one-sided in favour of Suitelife, that members are on the hook for such gross and apparent mismanagement and fiscal irresponsibility that this should be the grounds for complaint on the part of every Suitelife member.

I encourage all Suitelife members to file a complaint with Consumer Protection Ontario, citing the excessively one-sided nature of the contract, it's anti-consumer at its finest, and should never be allowed in the Province of Ontario. Sure, it's fine when a business is managed well and responsibly, but giving hundreds of thousands of dollars to an individual to "secure" bookings many years in advance is nothing short of a recipe for disaster. And to fork all of this money over to someone in such a manner without any form of insurance coverage is downright stupid.

This is all my opinion and shall not be taken as fact.

My husband and I have been members of SuiteLife for about 10 years and it's been nothing but a rip off. We have had nothing but constant issues trying to book holidays - nothing was ever available, or at the price quoted in our initial contract, we never, ever were able to use the services due to lack of inventory. We called last year and told them to stuff their membership and refused to pay. Apparently you can do this in Ontario - just stop paying them. They tried to say there was a clause in our membership agreement that said we had to pay a fee of $500.00 to transfer our membership to someone else and that this was the only way to cancel. There was no such clause in the agreement. As well, the Agreement itself said to cancel, just stop paying and have no dealings with them for a year. Which we have done. BUT TODAY - we got the invoice for $399.00 for the recovery of prepaid holidays up to 2017 with Dream Travel - Tonya Williams. I just laughed outloud at the balls this company has. They must really believe we are all fools and wouldn't take this outside. Perhaps we need a class action lawsuit against them in Ontario to bring this scam to light!

Are you serious that you only received the Assessment Fee email yesterday? Are you absolutely sure that you didn't receive it back in March??

EDIT: What deadline did Suitelife give you to pay the Assessment Fee by?

You've made an excellent point Don. On page 12 of this thread Anthony of Suitelife Vacation Club seems to be hinting that he may be following in Tonya's footsteps. All of the negative posts about Suitelife that have followed leads one to believe that he has bigger problems then just trying to collect a special assessment. It's not out of the realm of possibility that he may file for bankruptcy. Seeking legal advice before forking over any more cash is excellent advice.

donp196 wrote:

What is to stop them from collecting hundreds of thousands of dollars in fees from their membership and then declaring bankruptcy down the road. It would be in everyone's interest to consult with an attorney or two and see if there is grounds to terminate your contracts for mismanagement and stop the bleeding. Many attorneys will assess your case for free before deciding whether to file a suit or at least a minimal fee to see if you have grounds to fight them in civil court. Food for thought.

Yes..we received it in the mail yesterday..April 21, 2015. Absolutely sure..my hair caught on fire when I read it!!

Suitelife members need to be aware of where their annual fees and special assessments go...

For example, Suitelife Vacations was hit with a $20,000 fine from the CRTC for their telemarketing schemes last year. The real question is, how much of their legal counsel did we also pay for? Or did Suitelife management so graciously pay all of these expenses from out of pocket? Or did their business insurance pay for this? And if so, do members now foot the bill for the higher premiums as a result?

Second, Suitelife Vacations has taken to responding to complaints to the Better Business Bureau by threatening their legal resources and implying they they will sue the complainant for libel (for a BBB complaint, no less). How much are the members of Suitelife going to need to fork over to sue...ourselves??!?

This bunch of Suitelife Yahoos get better and better by the day! I don't believe they deserve a dime more of members money to pay for these shenanigans!