This was in Oct 2013. Really I am happy I kept all correspondences
Ms. Ferriss, I apologize for the delay in my reply and I appreciate your patience as I researched your situation. Upon reviewing the documents you signed at the time of your purchase, you bought a Junior Executive Suite, which is a studio layout with a single bath. The suite you stayed in for your first visit was a newly renovated Junior Suite. If there was anything about that room that you specifically did not enjoy, please let me know so that we can work towards arranging a room for your future stays that is more to your liking. I can understand how seeing rooms available online for dates which were not available when you contacted Member Services would be confusing. Please understand that rooms available for rent online are part of the Transient Program, which does not displace owner availability. The revenue from these rooms, which are not part of the owners’ inventory, helps to offset the operating costs of The Club and keeps maintenance fees lower. This program has been approved by the Board of Directors and is detailed in the annual budget. For your convenience, I have attached a copy of the budget for 2014. You’ll note that, at the request of owners, the number of rooms for the transient program have been decreased in 2014. The full details can be seen in the attachment. Please understand that when Kristen reached out to you earlier this month, it was in response to the message that you left for Mr. Rosario. She was asked to handle your requests as a Specialist with experience assisting newer owners with their unique needs. If you were under any impression that Mr. Rosario was ignoring your request, I sincerely apologize. It would be my pleasure to assist you with your reservations, and Kristen and the rest of the Member Service Specialists are here to help in any way that they can. I see that you are already on a waitlist for many dates in the upcoming months. While the 4th quarter is generally the highest demand, cancellations are not uncommon. We work waitlists daily and you will be contacted if any of your requested dates become available. In fact, a number of dates in late October and early November have recently opened, so please let me know if you can travel in that timeframe as well. Again, I apologize for the delay in my reply, and we all look forward to working with you. Sincerely, Valerie I. Cooper Administrative Supervisor, Member Services The Manhattan Club 112 N. Courtland St., East Stroudsburg, PA 18301 200 West 56th St. New York, NY 10019 T: 212.453.8359 F: 212.453.8107 E: valeriec@tmcny.com Description: cid:image001.jpg@01CC793E.8D133040Description: cid:image002.jpg@01CC793E.8D133040Description: cid:image003.png@01CC793E.8D133040 Description: Description: Description: Description: cid:image004.jpg@01CC793E.8D133040 Please access the attached hyperlink for an important electronic communications disclaimer: www.tmcny.com/tmc-email- THAT WAS RESPONCE TO EMIAL I SENT THEM BELOW!!!!
From: janferriss [mailto:janferriss@aol.com] Sent: Wednesday, October 09, 2013 7:19 PM To: Valerie Cooper Subject: Owner problem
Valerie, My name is Janice Ferriss, your name was given to me by Raul Stetson,when I was recently at the Manhattan Club. I am very dissatisfied with the way I am being treated as a new owner. I was mis-represented when sold this properties. I gave my two bedroom two bath unit in Maui Hawaii plus $21,000 for a one bedroom suite, ( in which I did not even get during my 3 day stay),and was informed that I could use my week split as I come to city several times a year. We'll every time I request days I am informed that the days are not available. But if I go online to book as a HOTEL GUEST, I can make a reservation. I own 3 other timeshares 2 Hilton properties and a New Orleans property and they treat their owners before hotel guest or RCI. How can you sell something that you say is not available when for $500 and up a night it is as hotel room. I have recently(by suggestion of another guest I met at the Manhattan Club this past weekend), read many reviews going back years and notice that this has been the way you have been treating owners for years. I have talked to my son who is an attorney in Louisiana and he suggest I contact NY State attorney general as you are not honoring your sales contracts. Raul said that you or Jose Rosario,(whom I did call but did not have decency to call back) could help me as I only have until 12/23 to use my last 4 days and still are unable to get any reservations. Tiffany Lane was the sales rep who fed me the line and Arnie Salkin is the weasel who sealed the deal! I have all the written notes I made the day of my sales visit and they outright lied. I noticed all the awards all over office the day I was there that Arnie has won. He must make you all proud. How do you people sleep! $21000 plus and Maui from a 66 year old widow,nice!! Someone better make this right or I will take legal action. I want my last 4 nights and the suite I paid for not a room that look worse then some motels I have stayed at for $ 70 a night. Please have decency to call me at 860 799 7685 Janice Ferriss
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On Aug 6, 2013, at 8:58 AM, Valerie Cooper <ValerieC@TMCNY.com> wrote:
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There’s still time to earn gifts to enjoy during your upcoming reservation! If you would like FREE PARKING, DINING CERTIFICATES, EXTRA SPENDING MONEY OR OTHER GIFTS to use during your next stay at The Manhattan Club, there is still time for me to arrange that for you. All you need to do is send the names, addresses, phone numbers, and email addresses of Friends, Family, or Colleagues that might like to enjoy a visit to New York City as your referred guest! We can offer your guests discounted stays and lovely gifts for touring The Manhattan Club without obligation. Your referrals can earn you:
THEN HAD NERVE TO ADD THE FOLLOWING MESSAGE!!!!!!
A $25 Dining Certificate for each 5 new Referrals or A $28 Visa Gift Card for each 6 new Referrals (can be used for FREE PARKING or anywhere Visa is accepted) or 10 Referral Gift Points for each new Referral (Points can be used toward gifts – click for details: http://www.manhattanclubfriends.com/ “Gift Collection Catalogue”)
Please send me your Referrals right away so that I can have your gift(s) waiting for you when you arrive on Friday, 10/4/2013.
I look forward to hearing from you!
Sincerely,
Valerie I. Cooper
Administrative Supervisor, Member Services The Manhattan Club 112 N. Courtland St., East Stroudsburg, PA 18301 200 West 56th St. New York, NY 10019 T: 800.891.3570 F: 212.453.8107 E: valeriec@tmcny.com * Referral Lead Rewards are issued at Sponsor's sole discretion based upon the viability of each lead. A viable lead is one that is a.) not already in our database; b.) not on the DNC list; c.) complete with valid name, phone number, address and email ;d.) a minimum combined household income of 100,000 US dollars. We will reward Owners for up to as many as seventy-five (75) viable leads in calendar year 2013. Although Owners will not receive Referral Lead Rewards for leads in excess of seventy-five (75), Owners will still be eligible for referral rewards (as outlined in the 2013 Referral Program) for sales resulting from any and all leads in excess of seventy-five (75).
Please access the attached hyperlink for an important electronic communications disclaimer: www.tmcny.com/tmc-email-disclaimer.htm Reference: 44822-RS
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