Bluegreen....Are they kidding????

Approx 1 year ago, we "purchaced" a weekend package for $49 with a cc. When they sold us this, we declined originally because we have a dog, but the guy said they would put us in a pet frindly motel in St. Augustine. After numerous phone calls from them, in which each time I advised them we had a dog, today a woman called me back to say we could not go! I have spoken to; *Craig, on 10/13/07, who sold it to me *Laurel, Sean, a supervisor, and Stacey a customer service agent on 11/6/07 - they said they would put us in the Comfort Suites and gave me the 800 telephone # *Fred on 11/14/07 to again confirm it, at that time he said no dogs!!! and would get back to me in 5 minutes...no return call at all that day * MaryEllen, left a voice mail to call her back...I did.."out of the office until next week", called and spoke to David H., supervisor of reservations...refuses to refund our money. I then called and left a message for Anthony R. another supervisor...no response yet, all done today, 11/15/07 to say no dogs! Right now I am so mad, because they will not refund my money, and we had turned doen a family get together this weekend up North!

We were supposed to drive the 5 hours there THIS Saturday!!! Too late for airfare North!

Please note that they called me each time and I didn't start keeping track of the names, times and dates until 11/4/07. So I suppose this is a lesson learned the hard way; * they call you lots and lots of times * they are quick to charge you and promise you anything for the sale * when they promise to return your calls, they don't

At this point I am so sick of them and wish I had never agreed to go visit their resorts in the first place. In my conversations with the individuals from each different department, it is clear that there is no communication in their organization.

We do own another timeshare and enjoy it, so we thought we'd go and see them, but I am so angry now that they couldn't sell me a sandwich!!!

Count your blessings .... this socalled weekend package would include at least 90 minutes of your valuable time for a timeshare presentation that could last many hours including a high pressure sales pitch. You can buy Bluegreen points on the resale market for much cheaper than from Bluegreen. Actually you're lucky that you don't have to go through the agony of a timeshare presentation.

However, I would insist that Bluegreen return your money. Go to the very highest echelon of Bluegreen's management (not necessarily where you bought the package, but Bluegreen Corp. itself) and express your complaint including your proof above and don't take no for an answer. Also if you paid by credit card, dispute the charge with your credit card company.

jayjay wrote:

Count your blessings .... this socalled weekend package would include at least 90 minutes of your valuable time for a timeshare presentation that could last many hours including a high pressure sales pitch. You can buy Bluegreen points on the resale market for much cheaper than from Bluegreen. Actually you're lucky that you don't have to go through the agony of a timeshare presentation.

However, I would insist that Bluegreen return your money. Go to the very highest echelon of Bluegreen's management (not necessarily where you bought the package, but Bluegreen Corp. itself) and express your complaint including your proof above and don't take no for an answer. Also if you paid by credit card, dispute the charge with your credit card company.

You need to start thinking of your pet as a cigarette. Don't take this the wrong way but as a non pet owner the last thing I want is to set on furnishings that fido has been licking himself on or slobbering all over. Its just as repulsive as being in a room with a smoker when your a non smoker. When I was younger I worked at a hotel in housekeeping. Other than a little light cleaning each day, most hotels can't afford the extensive cleaning that a room would require for pets. Loose hair in a room is a big guest complaint(human or otherwise). For some reason animal hair is like velcro its very difficult to vaccum up. That is why some hotels have a special section of rooms just for individuals with your needs. They generally cost more. However in the future. Get it in writing, and you can refuse payment on your charge card regardless. cindy in wisconsin