Diamond Resorts reduces owner benefits again!

Forum: Timeshare Companies

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Message Author

By David L.

Diamond Resorts reduces owner benefits again!

With regards to checking with the HOA, DRI undoubtedly IS the HOA and will tell you whatever they need you to believe. They seize control of the HOA Boards at all of their resorts then the fees climb very quickly. DO NOT DO BUSINESS WITH DRI!

Avatar for David L. David L.

5 years ago
Jan 30, 2014

By David K.

davidl712 wrote:
With regards to checking with the HOA, DRI undoubtedly IS the HOA and will tell you whatever they need you to believe. They seize control of the HOA Boards at all of their resorts then the fees climb very quickly. DO NOT DO BUSINESS WITH DRI!

Last year I rec'd the notice from the HOA for Los Abrigados about the upcoming board mtg/election. Informed them in writing I wanted to be on the board and sent in a qualifications brief. Never heard a thing back from them. Board mtg came and went, never rec'd any info abt what happened there or who was elected to the board. No info on how/who to contact. Prev board had majority members who were in some way connected to DRI. Assume it is the same now.

Avatar for David K. David K.

5 years ago
Jan 31, 2014

By Robert R.

Go to Diamondresortshoa.com and log in with your username and password. I just found this and it looks like some interesting reading. There are no minutes since 2009. There are meeting presentations up to 2013. There are no bylaws, no newsletters. There is a one page budget. I called Diamond and asked who to contact for more information but the representative could not tell me. There is email contact through the web site and I sent a message. Let's see if I get a reply.

davidk689 wrote:
davidl712 wrote:
With regards to checking with the HOA, DRI undoubtedly IS the HOA and will tell you whatever they need you to believe. They seize control of the HOA Boards at all of their resorts then the fees climb very quickly. DO NOT DO BUSINESS WITH DRI!

Last year I rec'd the notice from the HOA for Los Abrigados about the upcoming board mtg/election. Informed them in writing I wanted to be on the board and sent in a qualifications brief. Never heard a thing back from them. Board mtg came and went, never rec'd any info abt what happened there or who was elected to the board. No info on how/who to contact. Prev board had majority members who were in some way connected to DRI. Assume it is the same now.

Avatar for Robert R. Robert R.

5 years ago
Jan 31, 2014

By David K.

I was unable to find Sedona Vacation Club HOA, Inc. (the hoa for deeded owners at los abrigados) through the search interface provided by the arizona corporation commission. are they incorporated in anothe state? If so why and is that legal? something doesn't smell right.

Avatar for David K. David K.

5 years ago
Feb 01, 2014

By Michael D.

The entire Timeshare Industry in the World is a model of a corrupt business of selling dreams that are far more than that industry will ever deliver... They sell more than they can accommodate, the old model of selling 51 weeks for each unit in a resort was a fair business model... The points system is a fraud, they can sell as many points as possible, and when you try to book your vacation and its not available, because someone is in it that the management wants to sell to and they are not members, how does anyone know. And on top of that they get the best rooms that have been updated so they can be sold... Most of these points systems have more members and time / unit obligations than they can ever provide, and the HOA associations are controlled by those within the management, that is why most who work in that industry are members, so they can control the Boards..

Avatar for Michael D. Michael D.

5 years ago
Feb 01, 2014

By Susan I.

Scottsdale Villa Mirage

susani67 wrote:
File complaints with your State's Bureau of Real Estate and the Better Business Bureau. Don't know if it will help yet, but that's what I'm doing.

Forget the BBB. All they require is an answer from the company and it doesn't matter what that answer is. "Screw you" is fine with them & the BBB then closes your case .

Avatar for Susan I. Susan I.

5 years ago
Feb 01, 2014

By David K.

Diamond Resorts reduces owner benefits again!

robertr558 wrote:
Go to Diamondresortshoa.com and log in with your username and password. I just found this and it looks like some interesting reading. There are no minutes since 2009. There are meeting presentations up to 2013. There are no bylaws, no newsletters. There is a one page budget. I called Diamond and asked who to contact for more information but the representative could not tell me. There is email contact through the web site and I sent a message. Let's see if I get a reply.

To follow up on this I found out the following on the HOA website referred to by Robert and by some further Googling as well:

(1) 2006 through 2009 there were no annual meeting. Directors were elected and actions taken through "consent documents" supposedly in accordance with ARS 10-3821 (will have to look this up). Directors all appear to be affiliated with ILX. (2) For 2010 there is NOTHING (3) 2011 there is a meeting. It appears DRI has taken over by this point. No documentation is provided relating to the ILX bankruptcy and DRI takeover or how that relates to the HOA.

(4) The three 2014 Board Officers: Frank Goeckel, President; Linda Riddle, Vice President; and Kathy Wheeler, Secretary/Treasurer are ALL EMPLOYEES OF DRI.

(5) There are two other directors who do not appear to be employees of DRI. I found their contact info elsewhere online:

Robert Braatz, Director - a retired Air Force pilot living in Flagstaff 4855 E Crestview St Flagstaff, AZ 86004-5201 (928) 526-2209

Ann Teich, Director - a mortgage loan underwriter in the Phoenix area 506 W. Grandview Road Phoenix, AZ, 85023 (602) 439-5555

It would be interesting to hear what these people might have to say about the issues being raised in this discussion (as well as others on RedWeek which touch on Los Abrigados and/or the kind of management being provided by DRI.

Avatar for David K. David K.

5 years ago
Feb 01, 2014

By Annette R.

I receive a notice of annual meeting, a ballot to elect the board and minutes of that meeting from Grand Beach, where I own. I have always assumed that was what I was supposed to get. I do not receive anything additional from DRI.

Avatar for Annette R. Annette R.

5 years ago
Feb 02, 2014

By Susan I.

If you live in California, the CLUB is not legally allowed to do business in the State. License forfeited. All other concerns/problems should be reported the the Attorney General's Office through the Public Inquiry Unit. There is an on-line form that can be filled out and sent electronically or mailed in. I assume there are similar consumer protection divisions in other states for reporting DRI's abuses. This is the only was to stimulate some interest from law-makers regarding regulating timeshare companies that operate the way Diamond Resorts International does.

Avatar for Susan I. Susan I.

5 years ago
Feb 27, 2014

By Domenick E.

I had it with these lying bastards ... I am no longer Going to pay into this scam ... I owe 14000 dollars But I don't care I will not pay for lots of money and get nothing In return ... I have to abide by the contract while Diamond resort Can change the contract ... Sad that they can ruin my great credit After they breached the contract .. I hope they go bankrupt

Avatar for Domenick E. Domenick E.

5 years ago
Mar 06, 2014

By Michael D.

domenicke wrote:
I had it with these lying bastards ... I am no longer Going to pay into this scam ... I owe 14000 dollars But I don't care I will not pay for lots of money and get nothing In return ... I have to abide by the contract while Diamond resort Can change the contract ... Sad that they can ruin my great credit After they breached the contract .. I hope they go bankrupt

You can challenge any act to hurt your credit, you can also challenge them publicly, as well as take them to "small claims court" where they are not allowed to bring a lawyer, and have to defend there actions.. They are like drug addicts, they are addicted to your money, if you and the hundreds of others who have been lied to just walk away, they will begin to feel the squeeze... We walked away leaving our 56,000 $$ investment paid for, we refused to continue paying over $325 per day maintenance... This is as much a Ponzi scheme as any others, selling air... Of course all of this is my opinion, as DRI love to threaten people who complain

Avatar for Michael D. Michael D.

5 years ago
Mar 06, 2014

By Susan I.

michaeld414 wrote:
domenicke wrote:
I had it with these lying bastards ... I am no longer Going to pay into this scam ... I owe 14000 dollars But I don't care I will not pay for lots of money and get nothing In return ... I have to abide by the contract while Diamond resort Can change the contract ... Sad that they can ruin my great credit After they breached the contract .. I hope they go bankrupt

You can challenge any act to hurt your credit, you can also challenge them publicly, as well as take them to "small claims court" where they are not allowed to bring a lawyer, and have to defend there actions.. They are like drug addicts, they are addicted to your money, if you and the hundreds of others who have been lied to just walk away, they will begin to feel the squeeze... We walked away leaving our 56,000 $$ investment paid for, we refused to continue paying over $325 per day maintenance... This is as much a Ponzi scheme as any others, selling air... Of course all of this is my opinion, as DRI love to threaten people who complain

Have you or anyone you know taken DRI to Small Claims?

Avatar for Susan I. Susan I.

5 years ago
Mar 06, 2014

By Robert R.

DRI needs more reviews on Yelp: http://www.yelp.ca/biz/diamond-resorts-sedona

Avatar for Robert R. Robert R.

5 years ago
Mar 09, 2014

By Bob H.

No company I know would allow control of their board to a vendor, yet that is how the board of the US Collection is comprised.

How can the board, whose prime duty is to select the management company ever going to consider anyone other than DRI as the management company when three of the five board members are DRI employees?

Avatar for Bob H. Bob H.

5 years ago
Apr 18, 2014

By Annette J.

I am an owner at Polo Towers and thankfully stopped the paperwork within 5 days after I bought into the Diamond Resorts group. I am not happy with Polo's fees or how the bar got takes to use for sales presentations.

My reply to your message is that WorldMark timeshares that I also own is not a scam like Diamond. I am very happy with the debt free group.

Avatar for Annette J. Annette J.

5 years ago
Apr 18, 2014

By Andrea H.

I too was taken advantage of by DRI. I bought an ILX resort in Sedona, AZ. The MFs were reasonable, IMO. As soon as DRI bought it, the fees skyrocketed. I have just started a FB page so that maybe we can all band together in one place & get something done about this. I have a question for everyone. Was anyone given the option to opt out of DRI or to sell back your timeshare when they took over? I feel like I signed a contract with ILX, not DRI & shouldn't be held to DRI's horrible policies. Maybe I'm just being naive. Btw, my FB page: https://www.facebook.com/angryaboutdiamondresorts

Please like the page & share it with anyone else you know that is unhappy with DRI

Avatar for Andrea H. Andrea H.

5 years ago
May 31, 2014

By Ca L.

Thank you for the Posts!

I want to sincerly thank you for your public service of posting your issues here about Diamond Int'l. I have read EVERY SINGLE ONE and have followed all the links and outside stories. I recently purchased into Diamond, came home and did my research. Because of your first-hand accounts I have canceled within 24 hours of the 7 Day Cancellation Period! I want you all to know that you HAVE FOUGHT BACK and are being heard! I especially want to thank MichaelD for his posts ( I am so sorry you had to lose $55k! Filing a lawsuit and requesting discovery is not expensive, btw--let me know and I will help you be Pro per-represent yourself--after discovery you can get atty for free to represent that class but hurry due to statute of limitations!) and others who have explained the risks. My wife and I discussed at length the difference between the sales pitch and actual escrow discussion and the actual contract. We have NO GUARANTEE that assessments could be controlled, or properties available. We saw that we could rent the same properties at hotel.com for less than the CURRENT (new!) assessments. We will potentially look into marriots, or even rent from timeshare owners (not an option with a point system- public listings are prohibited in contract- so contact me if you want to rent a week). Again, thank you! (BTW, I too think "Charles" is DRI plant)

Avatar for Ca L. Ca L.

5 years ago
Jun 23, 2014

By Charles S.

Thank you for the Posts!

westw wrote:
I want to sincerly thank you for your public service of posting your issues here about Diamond Int'l. I have read EVERY SINGLE ONE and have followed all the links and outside stories. I recently purchased into Diamond, came home and did my research. Because of your first-hand accounts I have canceled within 24 hours of the 7 Day Cancellation Period! I want you all to know that you HAVE FOUGHT BACK and are being heard! I especially want to thank MichaelD for his posts ( I am so sorry you had to lose $55k! Filing a lawsuit and requesting discovery is not expensive, btw--let me know and I will help you be Pro per-represent yourself--after discovery you can get atty for free to represent that class but hurry due to statute of limitations!) and others who have explained the risks. My wife and I discussed at length the difference between the sales pitch and actual escrow discussion and the actual contract. We have NO GUARANTEE that assessments could be controlled, or properties available. We saw that we could rent the same properties at hotel.com for less than the CURRENT (new!) assessments. We will potentially look into marriots, or even rent from timeshare owners (not an option with a point system- public listings are prohibited in contract- so contact me if you want to rent a week). Again, thank you! (BTW, I too think "Charles" is DRI plant)

Hello, your local DRI plant here. :-) Amazing that because you don't disagree with others' view or don't have the same experiences that are negative that you have to be a plant or something. Anyhow....

I own Marriott as well. When Marriott went to the points system, I read almost all of the same complaints that I read about DRI as it pertains to their system. Weeks owners with Marriott say it is a Ponzi scheme, etc. In fact, there is a class action suit filed against Marriott by a weeks owner stating that his timeshare has been devalued since Marriott went to the points system. When you are dealing with lots of people, there are going to be varying opinions.

DRI does rent their units cheaper than maintenance fees in certain places. This usually depends on the time of year and the location. I see weeks owners renting their units out for less than maintenance fees as well. It's all about supply and demand. I don't think weeks owners at Hawaii resorts want to rent their units for less than maintenance fees, but we all would rather recover some costs as opposed to nothing at all. I believe DRI does the same thing. However, I know that they also do this to generate sales.

I would again like to invite you all to our Facebook page for Diamond Resorts Members. We now have over 2000 owners on our page and we discuss issues positive and negative. We have DRI owners from all over the world as members. Some are happy and some are not. We have enough people on our site now that DRI reads it and we have been able to get some changes in the system. I know some of you think I am a plant, but I am a knowledgeable one. :-) Come to our site and learn how to maximize your membership and unite with us to bring about change in the DRI system. There is strength in numbers.

Avatar for Charles S. Charles S.

5 years ago
Jun 23, 2014

By Beth M.

Diamond Resorts reduces owner benefits again!

I bought with ILX as well and now own Diamond. I have posted my points for resale here. There was no option of giving your points back when Diamond took over. It specifically was not allowed. They will not accept points back. Period. Even when I joined the Club to expand my resort options, Diamond still limited me, specifically not allowing me to exchange into Hawaii (lots of other places too but Hawaii was what I cared about). Even joining the Club I had a restricted membership. I was able to complain often enough that they finally cancelled my club membership, so now I am restricted to the original ILX resorts. The good thing about that is that I can honestly sell my points (or give away really), knowing what resorts are options and what the maintenance fees are. Diamond would not have allowed me to transfer my Club membership anyway.

It is true that all timeshare companies have issues. I have loved my Shell one, but it is in Hawaii, so it gets constant use. Shell was just purchased by Wyndham in the last year, so I will see what changes come with that.

Avatar for Beth M. Beth M.

5 years ago
Jun 24, 2014

By Susan A.

Really, until and unless DRI roles back their maintenance fees to a rate that is within industry standards they will be unable to recapture any good will from their members. A satisfied customer will speak about the company to a few people but a dissatisfied customer will speak to many, many more. Which is why of course, DRI has a gag order attached to their termination document. The word does seem to be out about them more than before.

Avatar for Susan A. Susan A.

5 years ago
Jun 24, 2014

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