Krystal is a big Fraud!!

Hey, I just got contacted by Latitude 21 saying they took over for Global. I paid Global $900 last year plus the annual fee to rent my week. No money so far. Latitude says they will do better and they bought out GLobal. Did you have any luck with Latitude yet. PLease reply if you can or you can call or text if you want.

John L.

petras16 wrote:

Hi, I have also been contacted by Latitude21 offering to rent a timeshare (which I'm not even sure if it exists). They wanted me to pay 900 USD upfront and "guaranteed" they would rent out my apartment for a huge amount... They said that they got my information from the previous company handling my rental. This company (Global Marketing Connection) promised me to rent out my unit during two years, but I haven't seen any money yet. I have tried to find more information about Latitude21 on the web, but only find their own pages. Have you received any rental income through the company yet? I hope it works out, but I' m afraid it may turn out to be a fraud as well.

I reported issue to the attorney general and they did nothing when I got ripped off by a so called realtor by almost $10,000 trying to sell the flipping Krystal time share. Now Global Resort ripped me off for another $1300 promising to rent out the time share weeks over 5 years. Now Latitude 21 says they will do so much better if I pay the annual fee of $290. I really want to trust these guys and sell the weeks like Krystal originally promised they would be rented immediately back in 2014 by using Global Resorts. If there is anyone out there that ever sold a week with Latitude 21?

ALso, does anyone know someone that will go after Mexican banks who took my money to hide for these realtor thieves? I beginning to think Mexico is nothing but a scam because eveything I have been involved with when I went to Cancun is nothing but a F'in rip off Country. I loved Cancun beach and the hotel and people but overall, we lost our asses since we have been back. Terrible.

lancec13 wrote:

petras16 wrote:

As I said, I already paid almost 700 USD to the previous rental company which resulted in nothing...

Yes, unfortunately this is a common scam along with the resale scam. This forum is loaded with stories like your of how timeshare owners paid upfront fees to these scam operations to supposedly sell or rent out their units.

The previous company that you mentioned is a scam and you might want to report it to the Attorney-General of the state where this company is located. This can easily be done online. Whether or not you'll get the desired result, I don't know, but some Attorneys-General have arrested many of these scam artists.

Sorry John but I would advise you to stop spending more money trying to unload your contract. You've lost enough already. Scammers prey on people who want to get out of their contracts. Unfortunately I haven't seen one legitimate company yet follow through on their promises.

Thanks for your response!

did you guys sue yet? our story is exactly the same as yours, but we actually paid almost $40,000 because according to them we had the vip membership. were you guys able to do anything about it yet. we started our "membership" February of 2016.

lucindaw11 wrote:

On May 17, 2016, my husband and I attended one of the “90-minute” sales presentations hosted by Krystal Resorts, Cancun. We are both educated and intelligent people who have attended such presentations in the past, but when weighing the costs-vs-benefits of time-share ownership, have always opted out of committing to ownership. In this case, however, our salesman German made a very compelling presentation based upon a “vacation package” offered exclusively by Krystal Resorts called the ICE Rewards program. According to German, if we purchased a time share condo with Krystal Resorts, we could also purchase a lifetime membership in the ICE Rewards program for $875. He assured us that this program offers guaranteed lowest rates on airfare (40% off the lowest published rates), cruises (50% off lowest published rates) and hotels ($199 per week if booked one-month or less in advance, and $399 per week if booked three months out from travel). When queried about what hotels this included, we were informed that it included all the international hotels listed on the ICE website (per German this included the Hilton, Hyatt and Radisson). We asked him to show us what hotels specifically were available for $199 in London, England at that particular week and he pulled up a long list of hotels comparable to those listed on Hotels.com. This offer had great appeal to me as I book a great deal of student travel and getting the guaranteed lowest rate would be beneficial to my job. I had no interest in the timeshare contract, however, and indicated this quite clearly to the sales staff.

German informed us that the ICE program was only available if we purchased a time share studio at Krystal resorts for $18,000 for 25 weeks of rental and with an annual maintenance fee of $625. The full contract was for 25 years at one vacation week per year, but we were given the option to rent up to five weeks annually through their rental agency Latitude 21. We were guaranteed that IF the condo rented, we would receive $1,250 per week of rental ($6,250 – the annual maintenance of $625, per German’s math or $5,625). According to German, the cost of the time-share would pay for itself in rental income. I was concerned by the verbiage of our contract (section 8) which indicated that maintenance fees must be paid in advance for each week of rental. When I specifically asked German, what happens to the 20 remaining weeks of maintenance fees if we rent or use all 25 weeks of our timeshare in the first five years, he assured us that “it goes away.” I clarified, “you mean we don’t have to pay it?” and he assented that this was correct. I also asked if we could book up to nine rooms simultaneously in one year, say for a destination wedding and he assured me this would be no problem. After clarifying the muddied sections of the contract verbally with the salesman, we signed in good faith. We were never informed of how we might extricate ourselves if we had a change of heart on the contract. Less than two weeks after signing a contract with Krystal, we were contacted by the listing agent and asked to pay the “listing fee of $675.” To date, there is no evidence that the condo has ever been listed for rental. Our ICE Rewards program did not activate until 51 days after we signed our contract (over a week later than promised).

All aspects of the sales pitch were a lie. The ICE Rewards program can be purchased separately on an annual basis for just a few hundred dollars a year. It does not offer hotel rooms for $199 and $399 per week in major cities across the globe, nor are the rates any cheaper than Hotels.com or Cheapoair.com. It has a handful of bargain hotels (six when I looked in July) that were offered at comparable low rates, in undesirable locations like Grenada and Gatlinburg, TN. In fact, in comparison, the rates at the same hotel for the same period in London, England were $15 per night higher on the ICE web site than at Hotels.com. When I pointed this out to the ICE customer service staff, they made no effort to match the price but did finally acknowledge my right to withdraw from the program since I was within the ten-day trial period.

I was not so lucky with the Krystal Resort customer service staff. When I pointed out the deception involved with their sales tactics they simply said that I “signed a contract.” I then requested to book nine rooms for January 2017 per my contract in order to extricate myself from the time share as soon as possible. I was told that I could only book nine rooms if there was availability and that I only had priority booking for one room. Furthermore, I would have to pay the $625 maintenance fee nine years in advance to reserve the rooms that I could not be guaranteed. So, German’s assurance that using my weeks in advance would cause my maintenance fee to “go away” was also false. After doing my own math given this situation, I determined that I would be paying Krystal Resorts $200 a year to not use the condominium, assuming that I would be able to rent it regularly, which is doubtful. When I requested to quit claim deed the condo back to Krystal and walk away from the $6000 I had already sunk into the down payment and closing costs, they informed me that my contract said I was responsible for 40% of the remaining cost of the time share or an additional $7200.

It is my interpretation that by international law, a contract is only binding if both parties understand the stipulations of the contract and any explanation involves complete disclosure on the part of the contractor. If deception is used to misrepresent the articles of the contract, the contract is no longer binding. I would assert that Krystal Resorts used deception and fraudulent sales tactics to trick me into signing a contract that I did not fully understand. When I asked specifically for clarification, I was given deliberate misinformation. I fully intend to sue the company for its fraudulent business practices and warn anyone considering purchasing a time-share with Krystal of the dangers of working with this company. Certainly, do not purchase a condominium only to join the ICE Rewards program, however, as you would be far better off with the cheap annual membership than committing to a lifetime membership with time-share strings attached.

Hi, I just want to say thanks to the members of this forum, that I have found out the scam behind of krystal "great inversion opportunity", and rescind the contact on due time. During this time, I was desperated waiting the refund of money, not knowing if I can success or if that would involve an international lawsuit which I would not able to carry it on. Thank to the knowledge of some members, I waited patiently 45 days (not 15 days as the contract says) that in other way I would have decline to make a foolish deal with them, to "rescue " at least half of initial investment. Today, I'm glad to say, that I got all of my money back, without spent any dollar to any attorney (but with great help of profeco (for free) from the beginning to the end) . So , thanks to them too. From the heart, I wish that all of those whom are going through the legal process with krystal, to get a solution soon. And I do agree that we have to warn new tourists to cancún as much as we can about this these kind of fraude. Good luck everyone

... in fact, it occur to me, why don't you guys, victims of fraud, to collect evidence as much as posible.. Like.. I don't know, send some friends or family to attend those presentations with hidden camera and score all the lies that we have heard everyone of us. Therefore, you would have a case, using as proof that what they said were untruth. ... maybe foolish what I'm saying.. But it is still incredibly to me that nobody can do anything about these fraud!!!

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Beware of scammers posing as victims. They come into the forum with a story to lure you out of the forum. Once they isolate you they spring their SCAM on you. They convince you that they have an attorney that can get you out of your contract for a " fee " . Once they set the trap they keep hitting you up for more money.

Also be careful of contacting someone by email. That's how you get a virus or they hack into your computer. Anyone dumb enough to contact someone who they don't know by email deserves to be scammed. Wise up people scammers are out there trying to lure victims into their web of deceit.

Good luck

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NEVER give out your personal information to anyone you have contact with on the internet that you don't know. It starts with a friendly inquiry and private contact like an email. They gain your confidence and then move in for the kill. They systematically pry enough information from you to steal your identity or hack into your computer. Sometimes they get you to voluntarily send them money on the pretense of helping you get out of your contract.

NEVER pay anyone money that claims they can get you out of your contract.

NEVER respond to a website or email that someone steered you to in the forum.

Stay in public forums where others can help avoid scammers.

I've got very quick email response from profeco cancún (about 2-3 days) with a very complete legal information about MX time share purchase (what clause is legal what is not) and details of steps to follow to get my money back. They even ask me to alert them about anything "out of place" from my rescission with krystal. You have to sign an official complain form first (available on their web site) explaining your case, attaching (if is applicable) copy of documents. In my case, they were very helpful not only for supportting information, but in "scaring" these people, because as far as I know, profeco can apply a huge fine when they found abusive or ilegal practices from TS developers to consumer. When the sellers phone me several times to tried to "improve" the initial contract, they gave up trying when I told them that I have to cancel the previous one , because my case was still open at profeco, that they are noticed for every steps of my cancelation. That was enough to stop those phone calls and sending me all cancelation paperworks at due time. If you reside far away from México as I do, I believe that the best allied that you could have would be profeco to help you get rid of krystal (in the better way, maybe not as good as some attorney's promises, but with the certainty that they won't scam you). Good luck

hi. i am in the same situation , they goy me on july 2015, please let me know if you find somebody to help you cancel your contract, thank you Humberto Gonzalez

latitude 21 is a big fraud, they got me with 895.00 and never rented my units

You have two posts. Are you looking to "cancel" a timeshare that you bought or to get a refund from an upfront fee scam? If you want to "cancel" your timeshare and if this a Mexican Right to Use, then sometimes you can end your contract by stopping maintenance fee payments. Check your contract for the terms. Or you can try to find a taker for your contract by advertising on E-Bay, Craigslist, or other decent timeshare websites. Keep in mind that you might have to offer an incentive for the new taker such as paying closing/transfer costs and maybe even the next maintenance fee. Just don't pay any party a large fee to "cancel" your timeshare.

If you are talking about the $895 fee you paid to rent out your unit, then that is a very popular resale/rental scam. Since they are in Mexico, you probably have no recourse so don't go paying any party that claims it can recover the money for you.

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I was scammed too they already took 30k! I am looking for more people who are willing to testify of the lies from KRYSTAL RESORT CANCUN TIME SHARE. We are a few already filing a law suit against Krystal Resort and their partners at Latitude21resorts who are the brokers who garantee to sell your weeks for you, and don't sell anything. Please post if you are willing to testifie and hopefully we can all get some money back that Krystal resort stole from us. 2/16/17