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need advice on renter cancelling at last minute

Hello RedWeek team, I recently had a booked renter cancel a week before the scheduled trip. The renter wants to re-book with me for a later date; should I go ahead and cancel our agreement and end the contract, or move forward (outside of RedWeek) and try to find the renter a trip at a later date on my own? Please advise- Thanks!

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Asha: Please send this information to support@redweek.com and it will be forwarded to the person who can assist you. Thanks!

I have the same issue, only 2 days out. I'm willing to try to cancel and rebook for her but want to make sure I can still get paid if I cancel the booking and too early (AM) to ask Redweek.


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