blog-5747

Fixed week owners at Holiday Inn Vacation Club must use their week, send a guest, or they can rent it out through HIVC. No option for future exchange.

Please talk about folks that have been vaccinated. Thanks

I am with Wyndham and experienced horrible wait times on the phone, spoke with so many different people that made my head spin, and at the end of the day I am just out my $850 for maintenance fees. No accommodation, just took my money and wasted my time. I completely understand we are in a pandemic and that businesses are struggling too but couldn’t we meet somewhere in the middle? Why am I paying for services that weren’t rendered (room cleaning, trash cleanup, room service, facility usage, etc...). I wouldn’t have an issue paying to cover taxes, wages, and such.

At the end of the day, how people are treated by companies still matters. They can give out $200 gift cards like it’s nothing for sitting and hearing a presentation but when their members actually need accommodations, they’re nowhere to be found. No calls, no emails, no letters, just random emails advertising vacations that I’ll never be able to go on. Quite disappointing...Oh and there’s nothing they have planned for this year either.

We have a major unjust transaction with Platinum Interchange. We paid $323 for a 2 bedroom exchange in March of 2020. They cancelled the reservation but refused to credit back our credit card. The money was put on my account. I now got a notice of a one bedroom exchange at the same resort. That exchange fee is only $129 and I was told I would have to pay$59 to extend that now expired week. I was told they could not use my credit to extend the week and that I could use the credit for the $129 exchange fee but that I would forfeit the balance of the $323 if I did that. What can I do and who can I contact to try and correct this injustice?

Nice to find out that DIVI would allow a reschedule up to 24 hours prior to scheduled checking. Was quarantined since exposure last week, ended up as no show for my Aruba Phoenix week that started last Saturday, Jan 23th. No one every notified us of this policy?

RCI requires a new change fee. My unit is at the Divi Golf and Beach Resort in Aruba.

Hello. I am a recurring visitor from Ireland to Hawai'i where I own some weeks. As of now, however, no international visitors can enter the U.S.A. With my weeks (Westin/Marriott) booked for later in the year (and maintenance fees paid), I wonder if account will be taken of my (and presumable others) inability to get to our destination? Nothing seems to be said about this. Will I lose my weeks...after meeting all my fees? What, if anything, are others in the same boat, doing? Obiged, for any information or advice.

It seems for the first number of months some limited compensation was given. As time goes by, it seems resort/board responses have given less regard to owner including closure without notification to owners who are regularly paying annual fees. No compensation is voluntarily be offered. If you have been adversely impacted - call you ownership group and seek remedial action!

Diamond actually did everything as listed. Canceled weeks. Rolled points to following year even though past deposit time. Canceled flight refunded points and rolled them. Have to say they were very accommodating. It was a Maui trip 1 flight and 2 rooms for 3 weeks.

Worldmark has made on-site exceptions and accommodations during covid. Haven't had to cancel any weeks. Different resorts have different pool policies that's the only thing I have found.

Rci refunded exchange fee for a resort closure and I was able to use it in increments.