No payment for my rental

I was supposed to get a payment for our rental that checked in on December 27th. We still have not been paid and I’m not getting helpful responses on emails. Tried to call but was put into voicemail after being on hold for a long time. Long term customer but reconsidering the relationship!

We rented two units in Maui the week of 1/3-1/10/26, a studio ocean view and an ocean front deluxe premium one bedroom unit and were supposed to be paid 1/6/26. They are unresponsive at Redweek and checkbook.io chatbot says their office is closed. Is there any recourse to be paid for the delay and my out of pocket expenses incurred when their payment did no show up as stated. In checkbook.io it also said that the payment was pending transfer to my bank.

Same story for me. Rented two units in Aruba the week of 1/3-1/10/26 and were supposed to be paid 1/6/26. I contacted Redweek and received the following response from Sue (RedWeek Customer Service)

Jan 12, 2026, 6:02 PM PST In an effort to create the most efficient marketplace possible, there are a few services where we rely on third-party providers. Unfortunately, one of those providers failed to meet our expectations. Their interruption of services impacted us, as well as many other companies. Specifically, this interruption caused delays with our third-party payment processor we use to disburse funds to you. We have been working around the clock with our processor to expedite these delayed payments. We have been notified by our third-party processor that payments have been delivered, or will be delivered, within the next few days.

Also emailed support@checkbook.io and haven't received a response.

This is totally unacceptable - I will be cancelling my membership after I hopefully get paid.

In an effort to create the most efficient marketplace possible there are a few services where we rely on third-party providers. Unfortunately, one of those providers failed to meet our expectations. Their interruption of services impacted us, as well as many other companies. Specifically, this interruption caused delays with our third-party payment processor we use to disburse funds to you.

We have been working around the clock with our processor to expedite these delayed payments. We have been notified by our third-party processor that payments have been delivered, or will be delivered, within the next few days.

We sincerely apologize for this delay and assure you we continue to work towards providing our owners with the service you have come to expect from RedWeek. Additionally, we will be taking steps to safeguard against this situation occurring in the future.