Report Abuse

We rented a beautiful apartment for 7 people for the week of the 29th of December of 2019, rented almost a year in advance. The day we were getting on the airplane to fly to Hawaii we received an email telling us that due to an administrative error the apartment we had rented was no longer available. We were then offered a studio apartment as a replacement. There was no way 7 people could sleep in a studio with one bathroom, and we found ourselves heading on a vacation of a lifetime, one that we had planned for years, with no where to stay. It was the busiest week of the year. We ended up bouncing our family around to any vacancies we could find and paying a lot more because we were desperate to have a roof over our head. This company had a contract with us that we could not break, and the contract said they could not break it either. They did exactly that, the day we were getting on the airplane. We had done the unthinkable, as outlined in the contract, we paid them a year in advance with a wire transfer. They stated that they would continue to look for a place for us, yet we did not receive any additional communications during our trip. Today, after our trip, when we try to contact them they text us agreeing that it was their error and they owe us a refund, even agreeing to pay us more because of all the added expense we had to pay. They also agree by text that they owe us the money, but they are not sending us any refund. By text they tell us it’s a process, and it takes time. They only communicate by text because they seldom actually answer the phone. We have explained that all the additional monies that we had to spend are on a credit card. It has now been over 40 days since they broke the contract and yet they have not refunded any of our money. We have more than $7000 outstanding, not including the additional money we had to spend securing a place to stay during the New Year’s Holiday. I strongly recommend not renting from his company, if it actually is a company. We are now left with getting an attorney and filing charges of wire fraud and suing for the all the extra expenses that have been caused by them not full filling our agreement. Beware. Others need to also secure an attorney so we can stop this fraud.