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Frequently Asked Questions

This section is comprised of answers to some of the most frequently asked questions received by our customer service team. If your question wasn't answered here, please contact us.

Renting or Buying a Timeshare

Adding Timeshare Postings

Timeshare Exchanging

Your Account

How do I inquire about a posting?
You will need to contact the owner of the posting directly. You can send an e-mail inquiry in the "Details & Contact" section of any posting page. Membership is required, but if you are unable to complete the transaction, please contact us within 30 days for a full refund of your membership fee.
What if the week I want is not available?
On RedWeek.com, timeshare owners post their own weeks for rent or sale, so we do not have any inventory other than what you see posted. Here are some alternative options for finding the week you want:
  • Request notification when new postings are added by clicking the "Be notified of new postings" link in the top right menu of any resort page.
  • Post a want ad in the RedWish section and let your desired accommodations find you.
How do I complete a rental transaction?
After you have inquired about a posting and come to an agreement with the owner, please see our rental process page for two different options.

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Can I search by unit type or amenities?
We do offer a search by location, resort name, date range, and unit size, but not specific unit amenities. You can also browse resorts by location, timeshare company affiliation, or major attraction (beaches, casinos, golf, theme parks, and resorts that accept pets).
How do I find a posting if I already know the posting number?
If you know the posting number, beginning with the letter R for timeshare postings or W for RedWishes, type it into your browser at the end of the following URL: http://www.redweek.com/posting/
How long does it take for a response to an inquiry?
On RedWeek.com you almost always deal with an individual timeshare owner, rather than the resort's management or an automated reservation system. Most timeshare owners have jobs, families, and take their own vacations, all of which may cause a delay in response time. We typically ask that you give every owner one week to reply. If you have not received a response after one week, please send us the posting numbers you have inquired about so we can follow up.
Are nightly rentals available?
The majority of the rentals on RedWeek.com are posted directly by timeshare owners who have purchased a weekly interval. Since they must pay maintenance fees to use this week every year, nightly rentals are not often an ideal option. However, if you are willing to pay the full weekly rental price, staying for a shorter interval should not be a problem. Please contact the posting member directly to make such arrangements.

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What currency is used for posted prices?
We ask our members to post all prices in $ USD, but you should always double check when making an inquiry.
What is a RedWish?
RedWishes are like classified ads where you can request the specific timeshare rental or purchase you are searching for, as well as request specific timeshare points.
How much does it cost to post my timeshare?
Postings can be added to your resort's page at a cost of $24.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. An active membership is required in order to post and keep all postings active for their full duration. Memberships are available for just $14.99 for 12 months. View membership details.
How does posting work?

You post your own offer and relevant terms to your resort's page on RedWeek.com. Interested parties will contact you directly via e-mail to arrange a transaction. At that point, you can choose to manage the transaction privately or make use of a third-party escrow service to help with the transfer - suggestions for each can be found in the resources section.

To get started, find your resort's page, select "Add a posting to this resort," choose the posting type, and then continue through the simple three-page process. It's easy and it works... read testimonials from other timeshare owners.

How do I edit my posting?

You can view your postings in the Your Account section: http://www.redweek.com/account/postings

You will see each of your postings along with options to view, edit, start a new posting with the same information, or deactivate.

You can also edit your posting using links in the "I want to…" box on the upper right corner of your posting page.

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Can I post my floating week?
Yes. When you add your posting, enter the full range of possible dates. For example, if all weeks are available, your entry might look like this:
How will I receive inquiries?
Interested parties will contact you through an e-mail form on your posting page. The e-mail will be sent directly to the address you registered with, and a copy will be sent to your Message Box on the RedWeek.com site. Even if you do not choose to respond to inquiries through the Message Box, be sure to check it regularly to make sure you haven't missed inquiries due to e-mail filters.
Where can I post my timeshare points?
Post your timeshare points for sale on our Timeshare Points page.
Why isn't my posting showing up?
There are several possible reasons your posting may not be appearing on RedWeek.com:
  1. If your posting has never appeared on RedWeek, it may still be sitting in your Cart awaiting payment. Postings require an additional fee on top of your membership payment. View your Cart.
  2. Your membership has expired. We require an active membership for the full duration of the posting, so if your membership expires before your postings do, you will need to renew your membership to keep them going. Check your membership status and renew, if applicable.
  3. Your postings have expired. Your posting expirations are separate from your membership expiration date, and renewing your membership does not automatically renew your postings. Membership is required in order to post, but postings require an additional fee of $24.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. You can monitor your posting expiration dates and renew postings from Your Timeshare Postings page.
  4. The availability dates you posted have passed. Check the dates you had advertised on your posting from Your Timeshare Postings page. If you have time remaining before the posting's expiration date, you can simply choose to "Reactivate this posting" - typing in new dates to reactivate without charge.
  5. The e-mail address on your account is not working. If, when you logged into RedWeek.com last, you were prompted to re-enter your e-mail address, this means we have had some difficulty reaching you. Since we rely on e-mail communication for potential renters and buyers to make contact with you, if our e-mail to you bounces, we must temporarily remove your postings. If this continues, please give us an alternate e-mail address.
  6. Either you or a RedWeek.com staff member deactivated your posting before its expiration. If you deactivated your own posting before the expiration and want to use the remaining time, simply choose to "Reactivate this posting" from Your Timeshare Postings page. If you did not remove your posting and none of the above explanations seem to fit, please contact us.
Do you offer a full-service resale option?
RedWeek.com has partnered with a third-party timeshare brokerage, Timeshare Resale Company, that offers a full-service timeshare resale option - an alternative to the traditional "do-it-yourself" method on RedWeek.com. As part of this service you'll receive a market valuation and a complete review of your ownership with a sales professional. The costs for this service are as follows:
  • $25 market valuation
  • $125 initialization fee IF you accept the market valuation
  • 20% total commission when the timeshare is sold (min. $1,500 per sale)
This option is currently offered for a select list of resorts. If your resort is on the list, just click the "Sell using our full-service option" on the right side of the resort page to get started.

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How can I exchange my timeshare?
RedWeek offers a full-service exchange program. Start by submitting your week for a free, no-obligation valuation, and we'll send you an offer for RedWeek Exchange Points. If you choose to accept the offer and deposit your week, you will receive the points to use toward the reservation of a week out of our exchange pool. Get more details on RedWeek Exchange.
Can I use RedWeek Exchange if my resort is only affiliated with RCI/II?
Yes, as an owner you will almost always be able to use an independent exchange company regardless of your resort's "official" exchange affiliation. However, if you are an RCI Points member, we will be unable to process your points-based week as a deposit.
What if I own a floating or vacation club week, or have points?
In most cases, you can deposit your week into the RedWeek Exchange program after first reserving a specific week. Call your resort or club to find out what weeks are available to you, then submit free valuation requests to see which week would receive the highest points value. You can then choose which week to reserve and deposit.
Can I deposit a week I received from an RCI/II exchange?
No, it is against both terms to deposit this kind of week into the RedWeek Exchange Program. Please consider depositing with us directly next time.

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Can I deposit a week if the maintenance fees haven't been paid yet?
No, we will need you to pay your maintenance fees for the year you are submitting before your deposit can be finalized. If you have not yet received a bill for the maintenance fees for the year you want to deposit, you will need to ask your resort for a pre-billing, so that you can pre-pay those fees.
How do I change my information?
Click the Your Account link on the navigation bar near the top of the page. From there you can update your profile (name, e-mail, etc.), change your password, modify your postings, and change your e-mail subscriptions. Please contact us for assistance in changing your username.
How can I renew my membership and/or postings?
Your membership can be renewed within 60 days of expiration through Your Account. You can renew your postings within 30 days of expiration through the Your Timeshare Postings section of Your Account.
Can I pay by check or money order?
Yes. Just go ahead and add any items you wish to purchase to Your Cart. When you are finished adding items, click the link under Payment Information in your Cart that says, "Prefer to pay by check or money order?". Some simple instructions for mailing in your payment will follow.

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