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Frequently Asked Questions

This section is comprised of answers to some of the most frequently asked questions received by our customer service team. If your question wasn't answered here, please contact us.

Our Most Frequently Asked Questions

Renting or Buying a Timeshare

Adding Timeshare Postings

Timeshare Exchanging

Your Account

How do I add a posting
To add your rental or resale posting, please follow these step-by-step instructions:
  1. Log in to RedWeek.com
  2. Select "Sell or Rent Your Timeshare" from the home page
  3. Browse through the locations or use the search function to find your resort. Click on the resort name to view complete resort details.
  4. In the "I want to…" box on the right side of the resort page, select "Add a posting to this resort."
  5. Choose the type of posting you would like to add: rental or resale.
  6. Enter all pricing and unit information. On your rentals, please make sure you enter the price in $USD for the entire interval - we will break it out by night.
  7. Select "Continue" when you are finished.
  8. On the Add Photos page, browse for any digital photos you have stored on your computer.
  9. Select "Continue" when you are finished.
  10. Your completed posting will be added to your cart, along with a RedWeek.com membership if you do not already have one. If you would like to add another posting before paying, just repeat the same process. You will come back to the cart after you are finished.
  11. Finally, simply place your order. Once you have paid for the items in your cart, you will receive a receipt both on-screen and in an e-mail message, and your posting(s) will be activated.
What is the cost?
Membership is currently $14.99 for 12 months and is required to add a rental or resale posting, or to contact an owner about a posting. Rental postings are $24.99 for 6 months, and resale postings are $59.99 for 12 months. RedWish want ads are just $9.99 for 6 Weeks. A full list of pricing and benefits can be found on our pricing and details page.

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How does RedWeek Work?

RedWeek is a do-it-yourself timeshare marketplace where owners advertise their timeshares for rent and resale, and individuals contact them directly to arrange a transaction. Although we create a community for transactions to take place, we do not control the transaction, nor do we charge additional fees or commissions for transactions.

All payment arrangements should be made between the owner and renter/buyer. We highly recommend the use of an escrow service to help you complete your transaction. You can read more about our recommended escrow services at the following links:

How to find availability?

The easiest way to view units available is to browse by location, or conduct a search based on your needs. If looking for specific availability dates, please use our Advanced Search function.

If you would like to be notified as new postings are added, first browse to the specific resorts you are interested in, then select "Be notified of new postings" from the box on the top right side of the page.

As a RedWeek member, you can also post a RedWish to ask other members of the community if they have what you are looking for.

How do I contact an owner?

To contact an owner about a rental or resale posting, go to the "Details and Contact" section on posting page. If you are not already a member, you will be asked to upgrade your account in order to make the contact. Membership will also give you access to the Details section of the postings, with additional information from the owner, as well as resort reviews to help you make your decision.

If you are unable to connect with the owner to arrange a transaction, please let us know within 30 days, and we would be happy to fully refund your membership fee.

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How do I remove items from my cart?
To remove items from your RedWeek Cart, log in to your account and click on the "View Cart" link on the top right of any page. Once you are in your cart, identify the item(s) you wish to remove and select the "remove" link directly next to that item.
How do I change my e-mail address?
To change the e-mail address associated with your RedWeek account, please follow the below step-by-step instructions:
  1. Log in to RedWeek.com
  2. Select the "Your Account" link at the top right of any page
  3. Under "Account Details", choose the "Your Profile" link
  4. On the profile page you can change your name, e-mail, phone number and mailing address
  5. Once you are done, be sure to hit "Save Changes"
What to do if I've forgotten my password?

If you've lost or forgotten your RedWeek password, simply go to the log in page and click on the "Forgotten your password?" link directly under the log in box. By entering the e-mail address associated with your RedWeek account, you will be sent an e-mail with instructions on how to reset your password.

If you wish to change your password to something easier to remember, please log in to your account, click "Your Account" near the top of any page, and choose "Your Password" under the "Account Details" section to enter a new password of your choice.

Do you have a rental agreement?
Absolutely! RedWeek has created a rental agreement specifically for owners advertising on our site. Should you choose not to use an escrow service, be sure that both parties sign a copy of this agreement.

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How do I inquire about a posting?
You will need to contact the owner of the posting directly. You can send an e-mail inquiry in the "Details & Contact" section of any posting page. Membership is required, but if you are unable to complete the transaction, please contact us within 30 days for a full refund of your membership fee.
What if the week I want is not available?
On RedWeek.com, timeshare owners post their own weeks for rent or sale, so we do not have any inventory other than what you see posted. Here are some alternative options for finding the week you want:
  • Request notification when new postings are added by clicking the "Be notified of new postings" link in the top right menu of any resort page.
  • Post a want ad in the RedWish section and let your desired accommodations find you.
How do I complete a rental transaction?
After you have inquired about a posting and come to an agreement with the owner, please see our rental process page for two different options.

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Can I search by unit type or amenities?
We do offer a search by location, resort name, date range, and unit size, but not specific unit amenities. You can also browse resorts by location, timeshare company affiliation, or major attraction (beaches, casinos, golf, theme parks, and resorts that accept pets).
How do I find a posting if I already know the posting number?
If you know the posting number, beginning with the letter R for timeshare postings or W for RedWishes, type it into your browser at the end of the following URL: http://www.redweek.com/posting/
How long does it take for a response to an inquiry?
On RedWeek.com you almost always deal with an individual timeshare owner, rather than the resort's management or an automated reservation system. Most timeshare owners have jobs, families, and take their own vacations, all of which may cause a delay in response time. We typically ask that you give every owner one week to reply. If you have not received a response after one week, please send us the posting numbers you have inquired about so we can follow up.
Are nightly rentals available?
The majority of the rentals on RedWeek.com are posted directly by timeshare owners who have purchased a weekly interval. Since they must pay maintenance fees to use this week every year, nightly rentals are not often an ideal option. However, if you are willing to pay the full weekly rental price, staying for a shorter interval should not be a problem. Please contact the posting member directly to make such arrangements.

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What currency is used for posted prices?
We ask our members to post all prices in $USD, but you should always double check when making an inquiry.
What is a RedWish?
RedWishes are like classified ads where you can request the specific timeshare rental or purchase you are searching for, as well as request specific timeshare points.
How much does it cost to post my timeshare?
Postings can be added to your resort's page at a cost of $24.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. An active membership is required in order to post and keep all postings active for their full duration. Memberships are available for just $14.99 for 12 months. View membership details.
How does posting work?

You post your own offer and relevant terms to your resort's page on RedWeek.com. Interested parties will contact you directly via e-mail to arrange a transaction. At that point, you can choose to manage the transaction privately or make use of a third-party escrow service to help with the transfer - suggestions for each can be found in the resources section.

To get started, find your resort's page, select "Add a posting to this resort," choose the posting type, and then continue through the simple three-page process. It's easy and it works... read testimonials from other timeshare owners.

How do I edit my posting?

You can view your postings in the Your Account section: http://www.redweek.com/account/postings

You will see each of your postings along with options to view, edit, start a new posting with the same information, or deactivate.

You can also edit your posting using links in the "I want to…" box on the upper right corner of your posting page.

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Can I post my floating week?
Yes. When you add your posting, enter the full range of possible dates. For example, if all weeks are available, your entry might look like this:
How will I receive inquiries?
Interested parties will contact you through an e-mail form on your posting page. The e-mail will be sent directly to the address you registered with, and a copy will be sent to your Message Box on the RedWeek.com site. Even if you do not choose to respond to inquiries through the Message Box, be sure to check it regularly to make sure you haven't missed inquiries due to e-mail filters.
Where can I post my timeshare points?
Post your timeshare points for sale on our Timeshare Points page.
Why isn't my posting showing up?
There are several possible reasons your posting may not be appearing on RedWeek.com:
  1. If your posting has never appeared on RedWeek, it may still be sitting in your Cart awaiting payment. Postings require an additional fee on top of your membership payment. View your Cart.
  2. Your membership has expired. We require an active membership for the full duration of the posting, so if your membership expires before your postings do, you will need to renew your membership to keep them going. Check your membership status and renew, if applicable.
  3. Your postings have expired. Your posting expirations are separate from your membership expiration date, and renewing your membership does not automatically renew your postings. Membership is required in order to post, but postings require an additional fee of $24.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. You can monitor your posting expiration dates and renew postings from Your Timeshare Postings page.
  4. The availability dates you posted have passed. Check the dates you had advertised on your posting from Your Timeshare Postings page. If you have time remaining before the posting's expiration date, you can simply choose to "Reactivate this posting" - typing in new dates to reactivate without charge.
  5. The e-mail address on your account is not working. If, when you logged into RedWeek.com last, you were prompted to re-enter your e-mail address, this means we have had some difficulty reaching you. Since we rely on e-mail communication for potential renters and buyers to make contact with you, if our e-mail to you bounces, we must temporarily remove your postings. If this continues, please give us an alternate e-mail address.
  6. Either you or a RedWeek.com staff member deactivated your posting before its expiration. If you deactivated your own posting before the expiration and want to use the remaining time, simply choose to "Reactivate this posting" from Your Timeshare Postings page. If you did not remove your posting and none of the above explanations seem to fit, please contact us.
Do you offer a full-service resale option?
RedWeek.com has partnered with a third-party timeshare brokerage, Timeshare Resale Company, that offers a full-service timeshare resale option - an alternative to the traditional "do-it-yourself" method on RedWeek.com. As part of this service you'll receive a market valuation and a complete review of your ownership with a sales professional. The costs for this service are as follows:
  • $25 market valuation - View a sample market valuation
  • $125 initialization fee IF you accept the market valuation
  • 20% total commission when the timeshare is sold (min. $1,500 per sale)
This option is currently offered for a select list of resorts. If your resort is on the list, just click the "Sell using our full-service option" on the right side of the resort page to get started.

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How can I exchange my timeshare?
RedWeek offers timeshare exchange through Dial An Exchange (DAE). With DAE you bank and save your week for a week credit, which is good for three years. Use your credit to book an available exchange week. Learn more about timeshare exchange.
What if I own a floating or vacation club week, or have points?
In most cases, you can bank your week with DAE after first reserving a specific week. Call your resort or club to find out what weeks are available to you before banking.
Can I deposit a week I received from an RCI/II exchange?
No, it is against both terms to deposit this kind of week with DAE.

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Can I deposit a week if the maintenance fees haven't been paid yet?
No, you need to pay your maintenance fees for the year you are submitting before you can bank your week. If you have not yet received a bill for the maintenance fees for the year you want to bank, you will need to ask your resort for a pre-billing, so that you can pre-pay those fees.
How do I change my information?
Click the Your Account link on the navigation bar near the top of the page. From there you can update your profile (name, e-mail, etc.), change your password, modify your postings, and change your e-mail subscriptions. Please contact us for assistance in changing your username.
How can I renew my membership and/or postings?
Your membership can be renewed within 60 days of expiration through Your Account. You can renew your postings within 30 days of expiration through the Your Timeshare Postings section of Your Account.
Can I pay by check or money order?
Yes. Just go ahead and add any items you wish to purchase to Your Cart. When you are finished adding items, click the link under Payment Information in your Cart that says, "Prefer to pay by check or money order?". Some simple instructions for mailing in your payment will follow.

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Contact Customer Service

If your question wasn't answered here, please contact us.