Timeshare FAQ (Frequently Asked Questions)

This section is comprised of answers to some of the most frequently asked questions received by our customer service team. If your question wasn't answered here, please contact us.

Our Most Frequently Asked Questions

Renting or Buying a Timeshare

Adding Timeshare Postings

My Account


How do I add a posting?

If you want to avoid the work, consider our full-service rental or resale options. To rent or sell your timeshare using a DIY method, please follow these step-by-step instructions:

  1. Sign in to RedWeek.com or create a new account.
  2. Select "Rent or Sell My Timeshare" from the top of any page.
  3. Choose either "Rent My Timeshare" or "Sell My Timeshare", and enter your point system or resort name. If selling, you have the options of Do It Yourself or Full Service.
  4. Enter all pricing and unit information. On your rentals, please make sure you enter the price in $USD for the entire interval - we will break it out by night.
  5. Select "Continue" when you are finished with each section.
  6. On the Photos section, browse for any digital photos you have stored on your computer.
  7. Select "Save" when you are finished.
  8. Your completed posting will be added to your cart, along with a RedWeek.com membership if you do not already have one. If you would like to add another posting before paying, just repeat the same process. You will come back to the cart after you are finished.
  9. Finally, simply place your order. Once you have paid for the items in your cart, you will receive a receipt both on-screen and in an e-mail message, and your posting(s) will be activated.

What is the cost?

Membership is currently $18.99 for 12 months and is required to add a rental or resale, or to contact an owner about a posting. Rental postings are $29.99 for 6 months, and resale postings are $59.99 for 12 months. We also have full-service options, for an additional cost. A full list of pricing and benefits can be found on our pricing and details page.

How does RedWeek work?

RedWeek is primarily a do-it-yourself timeshare marketplace where owners advertise their timeshares for rent and resale, and individuals contact them directly to arrange a transaction. Although we create a community for transactions to take place, we do not control the transaction, nor do we charge additional fees or commissions for transactions (with the exception of our full-service resale and full-service rental products).

All payment arrangements should be made between the owner and renter/buyer. We highly recommend the use of an escrow service to help you complete your transaction. You can read more about our recommended escrow services at the following links:

How to find availability?

The easiest way to view units available is to browse by location, or conduct a search where you can filter results based on your needs.

If you would like to be notified as new postings are added, first browse to the specific resorts you are interested in, then select "Sign up for alerts" in the resort's rental and resale sections.

How do I contact an owner?

You can make contact with an owner about a rental or resale posting from their posting page, which you can easily get to from any resort page. If you are not already a member, you will be asked to upgrade your account in order to make the contact. Membership will also give you access to the Details section of the postings, with additional information from the owner, as well as resort reviews to help you make your decision.

If you are unable to connect with the owner to arrange a transaction, please let us know within 30 days, and we would be happy to fully refund your membership fee.

How do I remove items from my cart?

To remove items from your RedWeek Cart, sign in to your account and click on the "Cart" link on the top right of any page. Once you are in your cart, identify the item(s) you wish to remove and select the "Delete" link directly next to that item.

How do I change my e-mail address?

To change the e-mail address associated with your RedWeek account, please follow the below step-by-step instructions:

  1. Sign in to RedWeek.com
  2. Select "My Account" from the top of any page.
  3. Under "Account Details" choose the "Profile & Password" link
  4. On the profile page you can change your name, e-mail, password, phone number, or mailing address
  5. Once you are done, be sure to select "Save Changes"

What to do if I've forgotten my password?

If you've lost or forgotten your RedWeek password, simply go to the sign in page and click on the "Forgot Password?" link next to the password field. By entering the e-mail address associated with your RedWeek account, you will be sent an e-mail with instructions on how to reset your password.

If you wish to change your password to something easier to remember, please sign in to your account, click "My Account" from the top of any page, and choose "Profile & Password" under the "Account Details" section to enter a new password of your choice.

Do you have a rental agreement?

Absolutely! RedWeek has created a rental agreement specifically for owners advertising on our site. Should you choose not to use an escrow service or our full-service rental option, be sure that both parties sign a copy of this agreement.

What is RedWeek Verified?

The RedWeek Verified flag means we have independently confirmed key details of the posting so you can feel confident in your transaction. Everything you see in the green RedWeek Verified box on a posting page has been professionally verified. For full details, please see our full RedWeek Verified FAQ

How do I inquire about a posting?

You will need to contact the owner of the posting directly. You can send an e-mail inquiry by choosing the "Contact" option on any posting page. Membership is required, but if you are unable to complete the transaction, please contact us within 30 days for a full refund of your membership fee.

What if the week I want is not available?

On RedWeek.com, timeshare owners post their own weeks for rent or sale, so we do not have any inventory other than what you see posted. You can request notification when new postings are added by clicking "Sign up for alerts" in the rental and resale sections of any resort page.

How do I complete a rental transaction?

After you have inquired about a posting and come to an agreement with the owner, please see our rental process page for two different options. If the rental you are interested in is managed by RedWeek Full-Service, we will set you up with an online lease and payment options.

Can I search by unit type or amenities?

We do offer a search by location, resort name, or brand, with additional filters on the results page for unit type, price, and dates. You can also browse resorts by location, timeshare company affiliation, or major attraction (beaches, casinos, golf, theme parks, and resorts that accept pets).

How do I find a posting if I already know the posting number?

If you know the posting number, beginning with the letter R, type it into your browser at the end of the following URL: http://www.redweek.com/posting/

How long does it take for a response to an inquiry?

On RedWeek.com you almost always deal with an individual timeshare owner, rather than the resort's management or an automated reservation system. Most timeshare owners have jobs, families, and take their own vacations, all of which may cause a delay in response time. We typically ask that you give every owner one week to reply. If you have not received a response after one week, please send us the posting numbers you have inquired about so we can follow up.

Are nightly rentals available?

The majority of the rentals on RedWeek.com are posted directly by timeshare owners who have purchased a weekly interval. Since they must pay maintenance fees to use this week every year, nightly rentals are not often an ideal option. However, if you are willing to pay the full weekly rental price, staying for a shorter interval should not be a problem. Please contact the posting member directly to make such arrangements.

What currency is used for posted prices?

We ask our members to post all prices in $USD, but you should always double check when making an inquiry.

How much does it cost to post my timeshare?

Postings can be added to your resort's page at a cost of $29.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. We also have full-service rental and full-service resale options available for a few dollars more. An active membership is required in order to post and keep all postings active for their full duration. Memberships are available for just $18.99 for 12 months. View membership details.

How does posting work?

With our DIY postings, you post your own offer and relevant terms to your resort's page on RedWeek.com. Interested parties will contact you directly via e-mail to arrange a transaction. At that point, you can choose to manage the transaction privately or make use of a third-party escrow service to help with the transfer - suggestions for each can be found in the resources section.

If you would rather avoid all the work, you can choose our full-service rental and full-service resale options, and let us coordinate the whole process.

To get started, just go to Rent or Sell My Timeshare from the top of any page, choose to rent or sell, enter your resort's name or point system, and then continue through the simple process. It's easy and it works... read testimonials from other timeshare owners.

How do I edit my posting?

You can view your postings in the My Account section: http://www.redweek.com/account/postings

You will see each of your postings along with options to view, edit, copy, enhance, or deactivate.

You can also edit your posting using the links at the top of your posting page.

Can I post my floating week?

Yes. When you add your posting, enter the full range of possible dates. For example, if all weeks are available, your entry might look like this:

How will I receive inquiries?

Unless you choose a full-service option, interested parties will contact you by e-mail through your posting page. The e-mail will be sent directly to the address you registered with, and a copy will be sent to your Messages section on the RedWeek.com site. Even if you do not choose to respond to inquiries through the Messages section, be sure to check it regularly to make sure you haven't missed inquiries due to e-mail filters.

Where can I post my timeshare points?

Post your timeshare points for sale by going to the Rent or Sell My Timeshare page. Just enter the name of your point system, and go from there. Please note: points cannot be posted for RENT on RedWeek.com, but you can sell your entire points ownership.

Why isn't my posting showing up?

There are several possible reasons your posting may not be appearing on RedWeek.com:

  1. If your posting has never appeared on RedWeek, it may still be sitting in your Cart awaiting payment. Postings require an additional fee on top of your membership payment. View your Cart.
  2. Your postings have expired. Your posting expirations are separate from your membership expiration date, and renewing your membership does not automatically renew your postings. Membership is required in order to post, but postings require an additional fee of $29.99 for each 6-month rental posting, and $59.99 for each 12-month resale posting. You can monitor your posting expiration dates and renew postings from the My Postings page.
  3. The availability dates you posted have passed. Check the dates you had advertised on your posting from the My Postings page. If you have time remaining before the posting's expiration date, you can simply choose to "Edit" your posting - typing in new dates to reactivate without charge.
  4. The e-mail address on your account is not working. If, when you logged into RedWeek.com last, you were prompted to re-enter your e-mail address, this means we have had some difficulty reaching you. Since we rely on e-mail communication for potential renters and buyers to make contact with you, if our e-mail to you bounces, we must temporarily remove your postings. If this continues, please give us an alternate e-mail address.
  5. Either you or a RedWeek.com staff member deactivated your posting before its expiration. If you deactivated your own posting before the expiration and want to use the remaining time, simply choose to "Reactivate" the posting from the My Postings page within your Account. If you did not remove your posting and none of the above explanations seem to fit, please contact us.
  6. If you chose the Full-Service option, you will not see your posting in your account immediately - look for an e-mail from us letting us know what we need to move forward.

Do you offer full-service options?

Yes, RedWeek now offers both a full-service resale option AND a full-service rental option, where we can help with the whole process. Please see our full-service resale FAQ and full-service rental FAQ.

How do I change my information?

Click the My Account link from the top of any page. From there you can update your profile (name, e-mail, password, phone, address), modify your postings, and change your e-mail subscriptions. Please contact us for assistance in changing your username.

How can I renew my membership and/or postings?

Your membership can be renewed within 60 days of expiration through the My Account page. You can renew your postings within 30 days of expiration through the My Postings section of My Account.

Can I pay by check or money order?

Yes. Just go ahead and add any items you wish to purchase to your Cart. When you are finished adding items, click the link under Payment Info in your Cart that says, "Prefer to pay by check or money order?". Some simple instructions for mailing in your payment will follow.


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If your question wasn't answered here, please contact us.