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Someone who reached out to me filed a complaint with Profeco. Profeco was amazing. We have a Spanish speaking volunteer to translate complaints. Profeco assigns a mediator. The first offer was to take back the timeshare after paying off the loan. The member through the mediator proposed forfeiting the down payment and cancelling the loan. That offer was accepted. The company was Vidanta/Grand Myan. We submitted an article about what happened to the Yucatan Times. Part of the settlement the member had to agree not to publish articles which is why we did not name Vidanta in the article about Profeco to be published next Wednesday. We also edited Vidanta's name out of the article we published two months ago about what happened. Our goal is not to smear the company. Our goal is to bring fairness to the consumer. The other pending complaint is against Krystal. From the article: If Profeco accepts your case, you will be assigned a case number and a mediator. The person filing the complaint will not be speaking on their behalf in conference calls. The mediator is the go-between. The mediator does not decide who is right or wrong. There will be three attempts to mediate. If mediation fails, the only option is to pursue your dispute with Méxican law. Good luck with that! In the case of our timeshare buyer who was able to resolve her dispute, resolution came in the form of her counter offer to the timeshare company’s initial offer. Most resolutions come about through compromise. Throughout the dispute process, keep in contact with the timeshare company and keep copies of all correspondence, including emails and financial records. It’s best to send documents by certified mail, return receipt requested. Dispute any bills received and respond to all requests for collection. Monitor your credit report and dispute any downgrade. If collection calls become harassing, an individual can send a “cease and desist” letter to stop harassing calls.