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I have nothing nice to say about RCI. We own a unit that sleeps 10 in Vistana in Orlando. Initially we used the unit each year but, now that the children are older we have tried to exchange. We were told it is a valuable unit for trade power but, we have always had problems exchanging with RCI. Once we had banked with RCI we even tried to trade back into our unit with no success only to find out from the resort that there were vacancies. If at the last minute RCI offered us a unit we have always been downsized to a unit for 2. We have also been put into some resorts that were terrible and when we called RCI while at the resort got no help from them and the resorts blame RCI washing their hands of any problems.